Non-household updates

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers reminded to treat struggling business customers fairly

    Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures over the past six months designed to protect business customers who are struggling to pay…

  • closed sign on shop due to coronavirus

    UPDATED: Help for business customers impacted by COVID-19 lockdown

    The return of lockdown measures across England from 5 November will put more strain on businesses that are being instructed to close. Companies in Wales are already facing similar restrictions due to changes that were rolled out by the Welsh Government prior to the announcement in England. If your company has been disrupted or hit…

  • Dairy cows

    Farmers and water bills: time to charge ahead for accurate billing

    Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market has had on farmers’ bills – and how they can avoid falling foul of inaccurate wastewater charges. “At the NFU we have again been reminding livestock farmers to carefully check their water and wastewater bills, particularly where they have livestock…

  • Man having an online chat

    Welcome to the CCW Business Customer Hub

    Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the…

  • Market reform infographic 201920 Q3

    Business customer complaints about retailers fall for third successive quarter

    The number of business customer complaints about retailers raised with the consumer watchdog has reached its lowest level for a year and a half. CCW – the voice for water consumers – saw the number of complaints made to it by non-household customers fall for a third successive quarter. CCW handled 812 complaints about retailers…