Non-household updates

  • Credit Where It’s Due: Your Right to a Refund

    CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently Ofwat have made changes to the rules around business protections in England. One of these…

  • Credit Where It’s Due: Launching our campaign

    Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water and sewerage bills and taking meter readings – a competitive market means just that. It’s expected that…

  • Latin American Coffee Shop Employee Accepts a Pre-Order on a Mobile Phone Call and Writes it Down on Laptop Computer in a Cozy Cafe. Restaurant Manager Browsing Internet and Talking on Smartphone.

    Price cap increase disproportionately impacts business customers – CCW

    CCW has warned that a decision to temporarily increase the price caps in the retail water market by 0.49 per cent will put a disproportionate burden on business customers at an already difficult time. The regulator Ofwat confirmed the move today (Monday) as part of efforts to deal with rising bad debt costs in England’s…

  • Accurate billing key to restoring business customer satisfaction

    Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its joint business customer insight survey with Ofwat revealed satisfaction with retail water services had slipped…

  • An Asian male florist uses his iPad while also working on his laptop surrounded by flowers and plants in the shop.

    Credit protection changes mark significant step forward for business customers

    Measures to provide better protection to business customers who have built up credit on their water accounts mark a significant step in the right direction. CCW has welcomed the decision taken by regulator Ofwat to try and ensure businesses are given clearer and more frequent information by the water retailers that bill them on the…

  • Water market needs to deliver for all business customers

    Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s  fourth annual State of the Market report. This examines how well the market is performing for the…