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CCW backs action plan to help business customers save water
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…
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Water retailers reminded to treat struggling business customers fairly
Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures over the past six months designed to protect business customers who are struggling to pay…
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UPDATED: Help for business customers impacted by COVID-19 lockdown
The return of lockdown measures across England from 5 November will put more strain on businesses that are being instructed to close. Companies in Wales are already facing similar restrictions due to changes that were rolled out by the Welsh Government prior to the announcement in England. If your company has been disrupted or hit…
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Farmers and water bills: time to charge ahead for accurate billing
Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market has had on farmers’ bills – and how they can avoid falling foul of inaccurate wastewater charges. “At the NFU we have again been reminding livestock farmers to carefully check their water and wastewater bills, particularly where they have livestock…
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Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the…
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Business customer complaints about retailers fall for third successive quarter
The number of business customer complaints about retailers raised with the consumer watchdog has reached its lowest level for a year and a half. CCW – the voice for water consumers – saw the number of complaints made to it by non-household customers fall for a third successive quarter. CCW handled 812 complaints about retailers…