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Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…
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A third of businesses ‘severely impacted’ by pandemic
A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s Testing the Waters survey also found that less than a quarter of business customers could recall receiving information from their water retailer about the help and support available to them…
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UPDATED: Covid-19 support for business customers extended
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted by Covid-19 until the end…
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UPDATED: Help for business customers impacted by COVID-19 lockdown
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business income. If your company has been disrupted or hit financially, we want to ensure that you…
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CCW backs action plan to help business customers save water
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…
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Water retailers reminded to treat struggling business customers fairly
Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures over the past six months designed to protect business customers who are struggling to pay…