Non-household updates

  • closed sign on shop due to coronavirus

    UPDATED: Help for business customers impacted by COVID-19 lockdown

    The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business income. If your company has been disrupted or hit financially, we want to ensure that you…

  • A small business which looks like a wine shop is reopening in the wake of Covid-19

    Covid-19 support for business customers extended

    Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted…

  • A female shop worker in a florist shop is watering flowers

    CCW backs action plan to help business customers save water

    An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers reminded to treat struggling business customers fairly

    Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures over the past six months designed to protect business customers who are struggling to pay…

  • brown, black and white coloured cows

    Farmers and water bills: time to charge ahead for accurate billing

    Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market has had on farmers’ bills – and how they can avoid falling foul of inaccurate wastewater charges. “At the NFU we have again been reminding livestock farmers to carefully check their water and wastewater bills, particularly where they have livestock…

  • Hand of male typing text on keyboard laptop. Online live chat chatting on application communication digital media website and social network

    Welcome to the CCW Business Customer Hub

    Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the…