Retail Competition and switching suppliers

  • Market reform infographic 2018-19 Quarter one
    Non-household complaints fall for first time since market opening

    The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three … Continued

  • Make it your business to learn more about water market

    Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath the surface of its latest research which shows only 2 out of 5 small and … Continued

  • BLOG: Slow but steady start to new water market

    Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the non-household retail water market in England. Since April 1, businesses, charities and public sector organisations … Continued

  • Open Water bakery poster
    5 things you need to know about the new water market

    The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses, charities and public sector organisations that suddenly have the freedom to shop around? Our market … Continued

  • New consultation launched on monitoring customer complaints

    The Consumer Council for Water has launched a four-week consultation on its plans to monitor customer complaints to retailers in the new non-household (NHH) retail market. We already ask water and sewage companies to provide us with information on their customer service and operational performance. This informs our discussions with companies about how they can … Continued