Retail Competition and switching suppliers

  • Businesses given chance to quiz water bosses

    Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat and Scottish Water will join the Water Watchdog to discuss how to turn the tide … Continued

  • Rear view of a businesswoman raising her hand to ask the question on education event.
    Have your say about the water retail market

    A discussion on the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday, 28 March. As the water retail market approaches its second anniversary, we will be looking at some of the headline … Continued

  • Businessman writing awareness against shiny cityscape on black background
    Small businesses being left behind by water market

    Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England. The Consumer Council for Water (CCWater) says low awareness of the retail water market and a lack of information on switching options is continuing to prevent many businesses from … Continued

  • Market reform - non-household complaints quarter 3 infographic
    Retailers still failing to turn tide of business complaints

    Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from businesses during the third quarter of the year – almost 200 more than during the … Continued

  • Market reform infographic 2018-19 Quarter one
    Non-household complaints fall for first time since market opening

    The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three … Continued

  • Make it your business to learn more about water market

    Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath the surface of its latest research which shows only 2 out of 5 small and … Continued