Retail Competition and switching suppliers

  • A female shop worker in a florist shop is watering flowers

    CCW backs action plan to help business customers save water

    An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…

  • Hand of male typing text on keyboard laptop. Online live chat chatting on application communication digital media website and social network

    Welcome to the CCW Business Customer Hub

    Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the…

  • Four empty word bubbles on blue back ground

    Have your say on the water retail market

    Giving business customers the chance to have their say about the retail water market will top the agenda when we hold our next business customer meeting in Birmingham on Thursday (24 October). We will be showcasing plans to launch an online one-stop shop for all the latest news, views and insights from the non-household market….

  • Market reform infographic 2018-19 Quarter one

    Non-household complaints fall for first time since market opening

    The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three…

  • Casual Catering Discussion Meeting Colleagues Concept

    Make it your business to learn more about water market

    Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath the surface of its latest research which shows only 2 out of 5 small and…