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Businesses want more help understanding their water consumption
More than half of business customers want better information on their water consumption to help them understand how they can reduce their use of water. That’s just one of the key findings to emerge from research commissioned by the Retailer and Wholesaler Group (RWG) and supported by CCW. The survey forms part of wider efforts…
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Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…
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UPDATED: Covid-19 support for business customers extended
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted by Covid-19 until the end…
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CCW backs action plan to help business customers save water
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…
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Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the…
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Have your say on the water retail market
Giving business customers the chance to have their say about the retail water market will top the agenda when we hold our next business customer meeting in Birmingham on Thursday (24 October). We will be showcasing plans to launch an online one-stop shop for all the latest news, views and insights from the non-household market….