Retail Competition and switching suppliers

  • Portrait Of Male Owner Of Fashion Shop Using Tablet

    Water market needs to start delivering benefits for all businesses

    All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…

  • A small business which looks like a wine shop is reopening in the wake of Covid-19

    UPDATED: Covid-19 support for business customers extended

    Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted by Covid-19 until the end…

  • A female shop worker in a florist shop is watering flowers

    CCW backs action plan to help business customers save water

    An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…

  • Hand of male typing text on keyboard laptop. Online live chat chatting on application communication digital media website and social network

    Welcome to the CCW Business Customer Hub

    Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the…

  • Four empty word bubbles on blue back ground

    Have your say on the water retail market

    Giving business customers the chance to have their say about the retail water market will top the agenda when we hold our next business customer meeting in Birmingham on Thursday (24 October). We will be showcasing plans to launch an online one-stop shop for all the latest news, views and insights from the non-household market….

  • Market reform infographic 2018-19 Quarter one

    Non-household complaints fall for first time since market opening

    The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three…