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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

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We are the independent representative of household and business water consumers in England and Wales.
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Main content

Price Review

Strengthening PR24 through people power

It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up speed. Mike Keil, Director of Policy, Research and Campaigns at CCW, explores an important new…

Giving customers a voice in the future of their water supplies

Ask anyone who doesn’t work in the water sector what they want from the next price review and you’ll probably be met with blank expressions. Yet ask people about issues like affordability, tackling climate change, investment in infrastructure, protecting the environment, helping people in vulnerable circumstances, and you’ll be met by a wide range of…

Consider the financially vulnerable, CCW urges the CMA

Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing. In a late-scheduled second hearing on 17 November, CCW was invited to provide additional evidence to the CMA, giving…

CMA: is the customer voice being heard?

More customer engagement was carried out at PR19 than in any previous price review. But how has this translated into tangible outcomes for consumers, and is the CMA listening? CCW’s Mike Keil explores whether the customer voice is being heard as the appeal process continues. A step change in both the quality and quantity of…

Customer support must drive CMA decisions

As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value most. Steve Hobbs, Senior Policy Manager at CCW, explains. Four water companies in England – Northumbrian…

5 things we learned from Ofwat’s initial verdict on company plans

It’s often said that good things come to those who wait. Try telling that to the four water companies that were sent back to the drawing board when Ofwat delivered its initial verdict on the industry’s business plans for 2020-25 at the end of last month.

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