• A golden opportunity to help customers in need

    Despite the range of additional support services available to vulnerable water customers, research by the Consumer Council for Water has revealed that awareness of this assistance is still low. Our policy manager Janine Shackleton looks at what more the water industry can do to help those most in need. Earlier this year CCWater published research … Continued

  • Solar calculator showing on the digital display the word "HELP".
    Financial help for water customers mustn’t run dry

    Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry. Our Senior Policy Manager Andy White asks whether it’s time for the regulator Ofwat and the water sector as a whole to be more ambitious in tackling the issue. CCWater’s latest research on customer … Continued

  • Five ways to better customer service

    Ofwat wants to change how water companies are encouraged to give their customers a better service. But do the industry regulator’s proposals go far enough? Our policy manager Gemma Domican shares five ways to make them stronger. What’s the best way to make sure your water company is providing you with an excellent service? At … Continued

  • Piggy bank with calculator
    Blog: Cost of capital – striking the right balance for consumers

    Over-generous or value for money? Steve Hobbs, our Senior Policy Manager for Regulation, explains why Ofwat’s assumptions on how water companies are financed should be a concern for customers. CCWater has always called for the views and expectations of customers to be at the heart of the price-setting process in the water industry. So far … Continued

  • Blog: Water companies must only be rewarded for great service

    A proposal by Ofwat to lift the cap on the rewards water companies can receive for meeting their performance targets could lead to higher costs for customers. Our policy manager James Mackenzie explains why we think companies should be rewarded only for exceptional service. Back in 2014, when the industry regulator Ofwat first introduced the … Continued

  • water conservation in Europe - water globe in the hands
    BLOG: Is resilience really a ‘big scary challenge’?

    Mike Keil, our Head of Policy and Research, says talking to consumers as real people will help the water industry get its message across about the need for resilient supplies and services. As the water industry gears up for the next price-setting process (the 2019 Price Review or ‘PR19’) one of the ‘big scary challenges’ … Continued