• Multi-generation family holding hands.

    Financial support grants: getting help to those that need it most

    Financial support grants are just one of  a range of schemes that water companies can offer as a life raft to help customers stay afloat during times of extreme hardship. CCW Senior Policy Manager Jenny Suggate sets out some of the ways water companies can ensure these funds provide the greatest support to those that…

  • Scientist taking a water sample

    CCW responds to the poor health of English rivers

    CCW has today responded to the Environmental Audit Committee’s report on the poor health of England’s rivers, which warns of failures in monitoring, governance and enforcement. Emma Clancy, Chief Executive of CCW, said: “The water sector must work harder to hear the voices of all people and communities in the debate around protecting our rivers…

  • Someone checking river water quality

    Update: What’s happening to our rivers?

    On 29 November, CCW wrote to both Ofwat and the Environment Agency (EA) to find out more about their investigation into potential unpermitted sewage discharges into rivers and other bodies of water. In particular, our letter requested information on how they intend to hold wastewater companies to account, how long this will take and the…

  • Women in call centre

    Strengthening PR24 through people power

    It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up speed. Mike Keil, Director of Policy, Research and Campaigns at CCW, explores an important new…

  • People sharing a pot of tea at a community centre

    Blog: Talking to customers about the need to save water – what works?

    Many parts of the UK are set to face water shortages by 2050; yet the prospect of having reduced access to water as a result of climate change can feel quite distant to customers. Our research suggests that more than half of customers in England and Wales are not aware of the challenges we face….

  • Happy child drinking directly from a tap

    CCW research into kitchen sink habits Highly Commended at Market Research Society Awards

    CCW research, produced in collaboration with Blue Marble, into the kitchen sink habits of households in England and Wales has been Highly Commended at the Market Research Society (MRS) Awards 2021. The Sink Sense research used motion sensitive cameras to observe the difference between what consumers tell us about their kitchen sink habits and what…