Blog

  • Piggy bank with life buoy isolated on blue background
    Helping customers keep afloat – whatever their circumstances

    Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy Manager Andy White examines some of the ways water companies are working to support households … Continued

  • Switch on the savings this Big Energy Saving Week

    We are delighted to be supporting  Big Energy Saving Week (BESW), which begins today. BESW is a national campaign to help people cut their energy bills and get all the financial support they are entitled to. The theme of this year’s campaign is: check – switch – save, encouraging people to embrace the benefits of switching … Continued

  • PR19: Are bill-payers in for a shock?

    Claims that water bills could reduce by an average of 4% in 2020-25 may not be all they seem, with added extras creating an uncertain future for bill-payers. James Mackenzie, Policy Manager at the Consumer Council for Water, explains. Last autumn, water companies across England and Wales published their initial business plans for 2020-25, which … Continued

  • Hands holding british pound coin and small money pouch
    PR19: Water companies can still do more on affordability

    In their business plans for 2020-25, water companies have certainly shown more ambition in improving their current offerings in the area of affordability. But do the proposals go far enough? Gemma Domican, Policy Manager at the Consumer Council for Water, shares the top three ways companies can do more. Over the past few years, CCWater … Continued

  • Get your water bills looking trim with our money-saving tips

    While many of us might be feeling a few kilos heavier after Christmas there’s a good chance your wallet feels considerably lighter. The festivities can often leave us nursing a financial hangover which makes the New Year the ideal time to look at ways to save money. Soaking up savings on your water bills is … Continued