• Targeted help is not just about making water bills affordable

    In this blog, our policy manager Janine Shackleton explains why supporting water customers in vulnerable circumstances is about much more than simply making bills more affordable. Earlier this month, Ofwat published new research which echoed our long-held concerns that many water customers whose circumstances make them vulnerable are still not getting the support they need. Recent … Continued

  • Winter floods: Water companies have learned valuable lessons

    Water companies found themselves in the eye of the storm of this winter floods which caused huge disruption for many communities. Our Chair Alan Lovell explains how the industry has learned valuable lessons. Earlier this month our Board visited Preston to discuss with water companies from across the north of England some of the big … Continued

  • Awareness remains biggest obstacle to affordability challenge

    The scale of debt facing many water customers was brought into sharp focus last week when Ofwat revealed the industry has failed to collect £2.2 billion in unpaid water bills. Our own research reinforces the size of the problem with one in eight households currently saying they cannot afford their water bills. But these headline-grabbing … Continued