• BLOG: 5 simple steps to save water in the garden

    Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden. Here are Karen’s top five tips: Water at the right time It can be so tempting during … Continued

  • Cut your bills during Water Saving Week (March 20 to 24)

    Monday (March 20) marks the launch of the third annual Water Saving Week, which is organised by Waterwise and supported by partners including CCWater. Our water efficiency expert Ana-Maria Millan explains why saving water matters and how it can also ease the pressure on our wallets. For most of us in the UK turning on … Continued

  • Open Water bakery poster
    5 things you need to know about the new water market

    The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses, charities and public sector organisations that suddenly have the freedom to shop around? Our market … Continued

  • New consultation launched on monitoring customer complaints

    The Consumer Council for Water has launched a four-week consultation on its plans to monitor customer complaints to retailers in the new non-household (NHH) retail market. We already ask water and sewage companies to provide us with information on their customer service and operational performance. This informs our discussions with companies about how they can … Continued

  • BLOG: A partnership that has delivered real benefits

    Back in January 2016 CCWater teamed up with poverty relief charity Turn2Us to launch two online tools to help boost the income of water customers in financial hardship. A year on from forging this new partnership, our affordability expert Andy White explains how thousands of consumers are now seeing the benefits. When you tot up … Continued

  • BLOG: 5 ways to pull the plug on water debt

    Are you feeling the drip, drip, drip of finances draining away after Christmas?  You don’t need to struggle on alone with these worries – there are many ways to help pay your water bills and some are better known than others.  So now is the time to resolve to take positive action. Here are our … Continued