• New consultation launched on monitoring customer complaints

    The Consumer Council for Water has launched a four-week consultation on its plans to monitor customer complaints to retailers in the new non-household (NHH) retail market. We already ask water and sewage companies to provide us with information on their customer service and operational performance. This informs our discussions with companies about how they can … Continued

  • BLOG: A partnership that has delivered real benefits

    Back in January 2016 CCWater teamed up with poverty relief charity Turn2Us to launch two online tools to help boost the income of water customers in financial hardship. A year on from forging this new partnership, our affordability expert Andy White explains how thousands of consumers are now seeing the benefits. When you tot up … Continued

  • BLOG: 5 ways to pull the plug on water debt

    Are you feeling the drip, drip, drip of finances draining away after Christmas?  You don’t need to struggle on alone with these worries – there are many ways to help pay your water bills and some are better known than others.  So now is the time to resolve to take positive action. Here are our … Continued

  • Open sign
    Water choice – industry launches awareness-raising campaign

    Today marks the launch of a new industry-wide campaign aimed at raising awareness of the new non-household retail water market in England. There are just ten weeks to go until 1.2 million businesses, charities and public sector organisations will have the freedom to switch to a different water retailer. But with the clock ticking down … Continued

  • GUEST BLOG: Stepping up efforts to help customers in debt

    In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may find themselves in challenging financial situations. As a business that puts customers at the heart of everything … Continued

  • BLOG: Pledge to save water in 2017? We’ll drink to that

    It’s that time of year when lots of us agonise over our New Year resolutions. From quitting smoking to losing weight, many of us will commit to something that will often end in failure within days – or even minutes – of us belting out Auld Lang Syne. But if you’re determined to break the … Continued