• GUEST BLOG: Making a Big Difference to customers in troubled waters

    In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced the Big Difference Scheme to help support our customers who find themselves struggling to pay … Continued

  • BLOG: 5 great reasons to top up with tap water

    Many of us might be tempted to fire up the barbecue and head into the garden – or even the beach – this weekend as we try to make the most of the warm Bank Holiday  weather.  But when we head outdoors it’s so easy to forget to stay hydrated – and that can end up … Continued

  • BLOG: 5 simple steps to save water in the garden

    Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden. Here are Karen’s top five tips: Water at the right time It can be so tempting during … Continued

  • Cut your bills during Water Saving Week (March 20 to 24)

    Monday (March 20) marks the launch of the third annual Water Saving Week, which is organised by Waterwise and supported by partners including CCWater. Our water efficiency expert Ana-Maria Millan explains why saving water matters and how it can also ease the pressure on our wallets. For most of us in the UK turning on … Continued

  • Open Water bakery poster
    5 things you need to know about the new water market

    The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses, charities and public sector organisations that suddenly have the freedom to shop around? Our market … Continued

  • New consultation launched on monitoring customer complaints

    The Consumer Council for Water has launched a four-week consultation on its plans to monitor customer complaints to retailers in the new non-household (NHH) retail market. We already ask water and sewage companies to provide us with information on their customer service and operational performance. This informs our discussions with companies about how they can … Continued