• Blog: Water companies must only be rewarded for great service

    A proposal by Ofwat to lift the cap on the rewards water companies can receive for meeting their performance targets could lead to higher costs for customers. Our policy manager James Mackenzie explains why we think companies should be rewarded only for exceptional service. Back in 2014, when the industry regulator Ofwat first introduced the … Continued

  • Blog: Keeping water bills a breath of ‘fresher’ air for students

    With the whirlwind of fresher’s week finally over, you’re probably now beginning to settle in to your new life as a student. Away from home, probably for the first time, that new taste of freedom is an exciting experience for many. However, with that newly found freedom, comes the inevitable need to take on more … Continued

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    BLOG: Is resilience really a ‘big scary challenge’?

    Mike Keil, our Head of Policy and Research, says talking to consumers as real people will help the water industry get its message across about the need for resilient supplies and services. As the water industry gears up for the next price-setting process (the 2019 Price Review or ‘PR19’) one of the ‘big scary challenges’ … Continued

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    BLOG: Helping customers keep their head above water

    There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households) by 2020. But does this really go far enough? From our own research we have … Continued

  • BLOG: Slow but steady start to new water market

    Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the non-household retail water market in England. Since April 1, businesses, charities and public sector organisations … Continued

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    PRICE REVIEW BLOG: Setting incentives that don’t short-change customers

    Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for water customers. Every five years, water companies set out their plans for the services that … Continued