Affordable bills and help with debt

  • Pink piggy bank with blue swimming goggles on blue background like swimmer
    BLOG: Helping customers keep their head above water

    There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households) by 2020. But does this really go far enough? From our own research we have … Continued

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    PRICE REVIEW BLOG: Setting incentives that don’t short-change customers

    Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for water customers. Every five years, water companies set out their plans for the services that … Continued

  • GUEST BLOG: Making a Big Difference to customers in troubled waters

    In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced the Big Difference Scheme to help support our customers who find themselves struggling to pay … Continued

  • BLOG: A partnership that has delivered real benefits

    Back in January 2016 CCWater teamed up with poverty relief charity Turn2Us to launch two online tools to help boost the income of water customers in financial hardship. A year on from forging this new partnership, our affordability expert Andy White explains how thousands of consumers are now seeing the benefits. When you tot up … Continued

  • BLOG: 5 ways to pull the plug on water debt

    Are you feeling the drip, drip, drip of finances draining away after Christmas?  You don’t need to struggle on alone with these worries – there are many ways to help pay your water bills and some are better known than others.  So now is the time to resolve to take positive action. Here are our … Continued

  • GUEST BLOG: Stepping up efforts to help customers in debt

    In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may find themselves in challenging financial situations. As a business that puts customers at the heart of everything … Continued