Affordable bills and help with debt

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    CCW responds to Water 2050, water companies’ ambition for the future of the sector

    Tackling the affordability crisis is key to unlocking long-term investment in the environment, the Consumer Council for Water (CCW) has said in response to Water UK’s Water 2050 White Paper. Emma Clancy, Chief Executive of the Consumer Council for Water (CCW), said: “The affordability of water bills is a key concern when considering the investment…

  • CCW in parliament - Ending Water Poverty

    CCW in Parliament – Ending Water Poverty in England and Wales

    This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with MPs dropping in to hear about how they could play a role in helping us…

  • Efforts to address climate change and water poverty must go hand in hand

    A major challenge facing all water companies is ensuring water and sewerage services can meet the needs of future customers in our changing climate, and in a way that protects our environment. Meeting this challenge will require a long-term vision, planning, decisive action and significant investment. And for customers, this investment means they are likely…

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    Helping customers keep afloat – whatever their circumstances

    Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy Manager Andy White examines some of the ways water companies are working to support households…

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    Water for all: Meeting the needs of customers in vulnerable circumstances

    Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability and vulnerability support reveals about the progress they have achieved in meeting those needs. Bills…

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    Turn fear into boo-tiful savings this Halloween

    It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save money. Slash your bills with a water meter One of the most effective ways for…