Affordable bills and help with debt

  • Parents and children standing on a giant protective hand
    Water for all: Meeting the needs of customers in vulnerable circumstances

    Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability and vulnerability support reveals about the progress they have achieved in meeting those needs. Bills … Continued

  • Turn fear into boo-tiful savings this Halloween

    It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save money. Slash your bills with a water meter One of the most effective ways for … Continued

  • GUEST BLOG: Water arrears – many people still struggling with the basics

    Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water or energy bill – can be a clear indication that someone is in financial difficulty. … Continued

  • Water companies set out vision to keep taps running for future generations

    Plans by the region’s water companies to keep the taps running for future generations will be showcased when the Consumer Council for Water (CCWater) meets in Newmarket on Tuesday (6th February).  The water watchdog will be providing consumers with the opportunity to hear how water suppliers are turning to the latest technology and innovation to … Continued

  • Water companies come under watchdog’s microscope

    The quality of drinking water and customer complaints in central and eastern England will come under close examination at the Consumer Council for Water’s (CCWater) meeting in public in Birmingham this Thursday (9 November). At the meeting, the Drinking Water Inspectorate (DWI) will present its annual report and representatives from the region’s water companies will … Continued

  • Pink piggy bank with blue swimming goggles on blue background like swimmer
    BLOG: Helping customers keep their head above water

    There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households) by 2020. But does this really go far enough? From our own research we have … Continued