Blog

  • Customer Satisfaction
    Business plans must address customer priorities

    The submission of business plans for 2020-25 is a prime opportunity for water companies to show they’re listening to the issues customers care about, writes Steven Hobbs, Senior Policy Manager at the Consumer Council for Water. On 3 September, water companies in England and Wales will submit their business plans for the 2020-25 period, giving … Continued

  • Green checkmark below smiling face symbol in a customer satisfaction survey.
    Time for customers to have their say on future water bills

    As water companies prepare to submit their business plans to Ofwat – demonstrating what they’ll be doing for customers in 2020-25 – Steven Hobbs, Senior Policy Manager at the Consumer Council for Water, explains why customer acceptability testing should lie at the heart of this process. With the 3 September deadline for business plan submission … Continued

  • Water way to start saving this summer

    In the UK we each use an average of 141 litres of water every day – but as the temperature rises so does our water usage, with paddling pools at the ready, thirsty gardens and even thirstier people. This rise in demand can mean supplies become stretched, with the absence of rainfall making our natural resources less plentiful. … Continued

  • GUEST BLOG: Water arrears – many people still struggling with the basics

    Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water or energy bill – can be a clear indication that someone is in financial difficulty. … Continued

  • Water Watchdog shines a light on reducing pollution in the North East

    The efforts made by water companies to safeguard water supplies from pollution will come under the spotlight when the Consumer Council for Water (CCWater) meets in Newcastle on Tuesday (June 5).  The Water Watchdog’s board meeting in public at The Biscuit Factory, Newcastle, will give members of the public the opportunity to hear how water … Continued

  • Spring into action to save water in the garden

    Today marks the start of National Gardening Week, a week of events run by the Royal Horticultural Society (RHS) to promote the many benefits of gardening and outdoor activities. Whether you’re a seasoned professional or a gardening novice, or indeed if your outdoor space is the size of a football pitch or simply a window … Continued