Blog

  • Parents and children standing on a giant protective hand
    Water for all: Meeting the needs of customers in vulnerable circumstances

    Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability and vulnerability support reveals about the progress they have achieved in meeting those needs. Bills … Continued

  • Get your home wrapped up for winter

    After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes if we leave them exposed to the cold. There are lots of simple things we … Continued

  • Give bogus callers the cold shoulder this winter

    Latest figures from the Office for National Statistics have shown a 6% rise in domestic burglary and according to National Trading Standards, 85% of victims of doorstep scams or ‘bogus callers’ are aged 65 and over. With winter on its way and the nights drawing in, we’re sharing some of our top tips to help … Continued

  • Turn fear into boo-tiful savings this Halloween

    It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save money. Slash your bills with a water meter One of the most effective ways for … Continued

  • Customer Satisfaction
    Business plans must address customer priorities

    The submission of business plans for 2020-25 is a prime opportunity for water companies to show they’re listening to the issues customers care about, writes Steven Hobbs, Senior Policy Manager at the Consumer Council for Water. On 3 September, water companies in England and Wales will submit their business plans for the 2020-25 period, giving … Continued

  • Green checkmark below smiling face symbol in a customer satisfaction survey.
    Time for customers to have their say on future water bills

    As water companies prepare to submit their business plans to Ofwat – demonstrating what they’ll be doing for customers in 2020-25 – Steven Hobbs, Senior Policy Manager at the Consumer Council for Water, explains why customer acceptability testing should lie at the heart of this process. With the 3 September deadline for business plan submission … Continued