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  • PR19: Are bill-payers in for a shock?

    Claims that water bills could reduce by an average of 4% in 2020-25 may not be all they seem, with added extras creating an uncertain future for bill-payers. James Mackenzie, Policy Manager at the Consumer Council for Water, explains. Last autumn, water companies across England and Wales published their initial business plans for 2020-25, which … Continued

  • Hands holding british pound coin and small money pouch
    PR19: Water companies can still do more on affordability

    In their business plans for 2020-25, water companies have certainly shown more ambition in improving their current offerings in the area of affordability. But do the proposals go far enough? Gemma Domican, Policy Manager at the Consumer Council for Water, shares the top three ways companies can do more. Over the past few years, CCWater … Continued

  • Get your water bills looking trim with our money-saving tips

    While many of us might be feeling a few kilos heavier after Christmas there’s a good chance your wallet feels considerably lighter. The festivities can often leave us nursing a financial hangover which makes the New Year the ideal time to look at ways to save money. Soaking up savings on your water bills is … Continued

  • Climate change: a challenge we cannot afford to ignore

    Not a day seems to pass at the moment without some reference to climate change in the media – but how often do you read beyond the headlines? For many of us it might seem like a dull subject for boffins to tussle with, while the rest of us get on with our daily lives. … Continued

  • World Toilet Day: It always pays to love your loo

    Many of us could not imagine life without a toilet and yet for billions of people in some of the poorest corners of the globe the absence of safe sanitation poses a constant threat to their health and the wider environment. Our sewer expert Steve Grebby explains why World Toilet Day is a good time to remember … Continued

  • Parents and children standing on a giant protective hand
    Water for all: Meeting the needs of customers in vulnerable circumstances

    Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability and vulnerability support reveals about the progress they have achieved in meeting those needs. Bills … Continued

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