• Pink piggy bank with blue swimming goggles on blue background like swimmer
    BLOG: Helping customers keep their head above water

    There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households) by 2020. But does this really go far enough? From our own research we have … Continued

  • BLOG: Slow but steady start to new water market

    Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the non-household retail water market in England. Since April 1, businesses, charities and public sector organisations … Continued

  • PRICE REVIEW BLOG: Setting incentives that don’t short-change customers

    Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for water customers. Every five years, water companies set out their plans for the services that … Continued

  • GUEST BLOG: Making a Big Difference to customers in troubled waters

    In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced the Big Difference Scheme to help support our customers who find themselves struggling to pay … Continued

  • BLOG: 5 great reasons to top up with tap water

    Many of us might be tempted to fire up the barbecue and head into the garden – or even the beach – this weekend as we try to make the most of the warm Bank Holiday  weather.  But when we head outdoors it’s so easy to forget to stay hydrated – and that can end up … Continued

  • BLOG: 5 simple steps to save water in the garden

    Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden. Here are Karen’s top five tips: Water at the right time It can be so tempting during … Continued