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Have your say about the water retail market
A discussion on the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday, 28 March. As the water retail market approaches its second anniversary, we will be looking at some of the headline … Continued
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Small businesses being left behind by water market
Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England. The Consumer Council for Water (CCWater) says low awareness of the retail water market and a lack of information on switching options is continuing to prevent many businesses from … Continued
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Helping customers keep afloat – whatever their circumstances
Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy Manager Andy White examines some of the ways water companies are working to support households … Continued
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Retailers still failing to turn tide of business complaints
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from businesses during the third quarter of the year – almost 200 more than during the … Continued
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5 things we learned from Ofwat’s initial verdict on company plans
It’s often said that good things come to those who wait. Try telling that to the four water companies that were sent back to the drawing board when Ofwat delivered its initial verdict on the industry’s business plans for 2020-25 at the end of last month.
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Switch on the savings this Big Energy Saving Week
We are delighted to be supporting Big Energy Saving Week (BESW), which begins today. BESW is a national campaign to help people cut their energy bills and get all the financial support they are entitled to. The theme of this year’s campaign is: check – switch – save, encouraging people to embrace the benefits of switching … Continued