News

  • Orange Complaint Button on Computer Keyboard. Internet Concept.
    Written complaints fall but Southern Water remains bottom of the league

    The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the water watchdog today (Wednesday) show Southern Water has responded positively to CCWater’s pressure to improve … Continued

  • Cambridge Water told to improve after customer complaints soar

    The Consumer Council for Water (CCWater) has warned Cambridge Water to improve its performance after a substantial rise in complaints from its customers. Today’s (20 September) report by the water watchdog, CCWater, shows that written complaints made to Cambridge Water rose by almost 250 per cent during 2016/17. It was the highest percentage increase of … Continued

  • Written complaints fall but water watchdog wants further improvement

    Written complaints made by customers to Wales’ biggest water company have fallen but there is still room for improvement, according to the Consumer Council for Water (CCWater). Figures published today by the water watchdog, CCWater, show complaints made in writing to Dŵr Cymru Welsh Water fell by almost 8 per cent during 2016/17. Fewer customers … Continued

  • woman rings someone with a letter in her hand , she's not happy
    Water customers make over 2 million calls to resolve service problems

    Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater). Today’s (20 September) annual report by the water watchdog shows that 12 of the 21 water companies in England and Wales saw a … Continued

  • Pink piggy bank with blue swimming goggles on blue background like swimmer
    BLOG: Helping customers keep their head above water

    There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households) by 2020. But does this really go far enough? From our own research we have … Continued

  • Hands holding british pound coin and small money pouch
    Financial help for water customers in danger of running dry

    The number of low-income households in England and Wales receiving financial help from their water company has almost doubled to more than 400,000 in the past year, according to the Consumer Council for Water (CCWater). The water watchdog has welcomed the rise in support for cash-strapped customers but warned that it remains a drop in … Continued