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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

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About us
About us
We are the independent representative of household and business water consumers in England and Wales.
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Households
Households
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Use our calculator to quickly find out if you could save by making the switch.
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Businesses
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Are you as a business customer eligible to switch your retail water services?
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Our research
We undertake research into a wide range of water supply and sewerage management issues.
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We work to make sure your voice is heard on the big water industry issues that affect you.
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Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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See our latest job vacancies and our processes should you wish to do business with us.
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News

Blog: The Chelsea Flower Show reminds us of water’s vital role in our environment

The Chelsea Flower Show returned this week for a one-off autumn showcase. Like most of us watching the news coverage from home, I’m not lucky enough to be among the crowds who will be visiting this weekend. But seeing these exquisitely designed gardens on TV provided a moment to reflect on the importance of nature in…

Struggling households urged to seek water bill lifeline as Universal Credit cut looms

Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water companies have a range of schemes that could ease some of the pressure on households…

Water market needs to start delivering benefits for all businesses

All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…

CCW chief among lead speakers at vulnerability conference

CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and Debt Conference this autumn. The flagship digital event (14-15 September) will bring together a wide range of leading experts from across utilities and other sectors to share their insights on solving debt and supporting those…

Moving day for CCW

CCW’s Birmingham head office moves to a new location today. From 4 August, our new address will be: CCW 23 Stephenson Street BIRMINGHAM B2 4BH Telephone: 0300 034 2222 Email: enquiries@ccwater.org.uk This is now the address that all consumer complaints and enquiries will be forwarded to.

A third of businesses ‘severely impacted’ by pandemic

A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s Testing the Waters survey also found that less than a quarter of business customers could recall receiving information from their water retailer about the help and support available to them…

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