News

  • PR19: Are bill-payers in for a shock?

    Claims that water bills could reduce by an average of 4% in 2020-25 may not be all they seem, with added extras creating an uncertain future for bill-payers. James Mackenzie, Policy Manager at the Consumer Council for Water, explains. Last autumn, water companies across England and Wales published their initial business plans for 2020-25, which … Continued

  • Hands holding british pound coin and small money pouch
    PR19: Water companies can still do more on affordability

    In their business plans for 2020-25, water companies have certainly shown more ambition in improving their current offerings in the area of affordability. But do the proposals go far enough? Gemma Domican, Policy Manager at the Consumer Council for Water, shares the top three ways companies can do more. Over the past few years, CCWater … Continued

  • Watchdog welcomes Fine to Flush label

    The Consumer Council for Water has labelled a new bid to help consumers understand what wet wipes they can safely flush down the toilet as an important step towards ending sewer flooding. The Water Watchdog has backed today’s launch of an official new water industry Fine to Flush symbol which will be awarded to plastic-free wipes … Continued

  • Get your water bills looking trim with our money-saving tips

    While many of us might be feeling a few kilos heavier after Christmas there’s a good chance your wallet feels considerably lighter. The festivities can often leave us nursing a financial hangover which makes the New Year the ideal time to look at ways to save money. Soaking up savings on your water bills is … Continued

  • Watchdog secures £930,000 for consumers as complaints rise

    The Consumer Council for Water (CCWater) secured £930,000 in financial redress for consumers as complaints made to it about water companies and retailers rose during the first half of 2018/19. Almost 5,200 homes and businesses turned to the Water Watchdog for help with a complaint during the first six months of the year, a rise of … Continued

  • Help us defeat Dr Peevil and The Unflushables

    Just when you thought it was safe to flush your loo – scourge of our sewers The Unflushables have another evil plot in the pipeline. But do not fear – the Consumer Council for Water is joining forces with Southern Water for the second phase of its award-winning campaign to thwart Dr Peevil and The … Continued