News

  • Credit protection changes mark significant step forward for business customers

    Measures to provide better protection to business customers who have built up credit on their water accounts mark a significant step in the right direction. CCW has welcomed the decision taken by regulator Ofwat to try and ensure businesses are given clearer and more frequent information by the water retailers that bill them on the…

  • Scientist taking a water sample

    CCW responds to the poor health of English rivers

    CCW has today responded to the Environmental Audit Committee’s report on the poor health of England’s rivers, which warns of failures in monitoring, governance and enforcement. Emma Clancy, Chief Executive of CCW, said: “The water sector must work harder to hear the voices of all people and communities in the debate around protecting our rivers…

  • Senior couple using a laptop while doing some paperwork a finances at home

    How to find help if you cannot afford your water bill

    With soaring energy bills and other rising costs turning up the heat on household finances, it’s even more important to make sure you’re getting the help you need from your water company. Water is often the ‘forgotten utility’ when it comes to saving money but there are many ways to reduce your bills – particularly…

  • Clock ticking down to Christmas adorned with a Santa hat

    Contacting us over Christmas

    Our consumer relations team will be wrapping up for a festive break on Christmas Eve with our lines closing at 5pm. The team will be back to answer your calls from 8.30am on Wednesday 29 December. Below you’ll find the times our team will be available to respond to calls over the festive period: Christmas…

  • Water market needs to deliver for all business customers

    Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s  fourth annual State of the Market report. This examines how well the market is performing for the…

  • Someone checking river water quality

    Update: What’s happening to our rivers?

    On 29 November, CCW wrote to both Ofwat and the Environment Agency (EA) to find out more about their investigation into potential unpermitted sewage discharges into rivers and other bodies of water. In particular, our letter requested information on how they intend to hold wastewater companies to account, how long this will take and the…