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Statement: Customers set to get more for their money
The Consumer Council for Water (CCWater) has responded to Ofwat’s draft decisions this morning on the price limits that will determine what 14 water companies in England and Wales can charge their customers over the next five years. The regulator has revealed that the average water and sewerage bill will be cut by £50 before inflation … Continued
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Water companies failing to address households’ concerns over fair bills
Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey shows there remains a gulf between customers’ high satisfaction with their water and sewerage services and much … Continued
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Customer satisfaction remains high for water companies in Wales
Households in Wales are more satisfied with the services and value they get from their water company than customers in England, a new report by the Consumer Council for Water (CCWater) has found. CCWater’s annual Water Matters survey shows that Wales continues to lead the way when it comes to customers being satisfied with the … Continued
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Water companies to present plans on cutting leakage
Water company efforts to reduce leakage will be scrutinised when the Consumer Council for Water (CCWater) meets in Liverpool on Tuesday (16 July). Across the North of England, leaky pipes cost water companies an average of one and half bathtubs of water per property, per day according to Discover Water. It’s an issue that frustrates … Continued
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Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow – named poorest performers Water watchdog warns regulator may need to step in and take action Three water retailers in … Continued
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STATEMENT: Water watchdog appalled by Southern Water failures
The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance. Sir Tony Redmond, London and South East Chair for the Consumer Council for Water … Continued