• Woman and child looking at bills

    Consider the financially vulnerable, CCW urges the CMA

    Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing. In a late-scheduled second hearing on 17 November, CCW was invited to provide additional evidence to the CMA, giving…

  • Man checking toilet

    Lifting the lid on leaky loos

    Our recent Water Makes It Possible campaign gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a vital resource, we probably don’t give it too much thought – how does it get to my tap? Will…

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers reminded to treat struggling business customers fairly

    Making sure that business customers who have been impacted by Covid-19 are well supported by their water retailer has been a pressing priority for CCW since the outbreak of the pandemic. That’s why we have supported a raft of measures over the past six months designed to protect business customers who are struggling to pay…

  • African Millennial couple sitting on sofa looking at bills

    Consumer watchdog pledges to help more households access water company support

    A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make…

  • Corff gwarchod defnyddwyr yn addo helpu mwy o aelwydydd i gael cymorth gan eu cwmni dŵr

    Mae cais newydd i chwalu’r rhwystrau i aelwydydd gael y cymorth sydd ei angen arnynt gan eu cwmni dŵr yn ystod Covid-19 ac adegau eraill pan fydd problemau gyda’r cyflenwad wedi’i lansio gan gorff gwarchod defnyddwyr y diwydiant. Heddiw, mae’r Cyngor Defnyddwyr Dŵr wedi cyhoeddi ei Vulnerability Manifesto sy’n nodi cyfres o ymrwymiadau i sicrhau…

  • Rain On Rainbow Umbrella

    Sky’s the limit when it comes to valuing water

    Whether it’s brushing our teeth and watering the garden or washing or hands to keep ourselves protected from COVID-19 – almost every aspect of our lives depend on water. Sometimes though it’s easy to take it for granted and forget how precious it is not just for us but for the natural world around us….