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    Customers given chance to quiz water companies on future spending and bills

    Customers can discover how water companies plan to improve services while also cutting bills over the next five years, when the Consumer Council for Water (CCW) meets in Sheffield on Monday (27 January). Representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water will set out how they intend to deliver improvements in a … Continued

  • Big Energy Saving Week
    You have the power to save this Big Energy Saving Week

    We are delighted to be supporting Big Energy Saving Week (BESW), which begins today. BESW is a national campaign, which aims to help people cut their energy bills, as well promoting the types of financial support available to those that need it. This year’s theme is use your power to make a big difference – … Continued

  • Business lecture with hands in the air.
    Water company performance under the spotlight at watchdog meeting

    Customers will have the opportunity to hear first-hand how their water company is performing when the Consumer Council for Water (CCWater) holds its public meeting in Birmingham on Wednesday (22 January). CCWater is inviting the public to hear how their company is operating in a number of key areas, from customer service to sewer flooding. … Continued

  • People holding up scores like judges
    Regulators and CCW launch utility scorecards

    The Consumer Council for Water has joined forces with UK regulators to make it easier for consumers to keep track of how well utility companies are performing across a range of services. A series of performance scorecards has been produced highlighting the performance of companies across water, energy, telecoms and banking as part of the … Continued

  • Retail Market Performance for quarter 2 2019-20.
    Retailers urged to sustain fall in complaints to watchdog

    Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of September 2019 – the lowest number it has handled in a single quarter since the … Continued

  • Woman checking ID card of tradesperson
    Keeping you one step ahead of bogus callers

    Latest figures suggest that more than half of pensioners in the UK have been a victim of scammers. Scams come in all shapes and sizes – from fake emails to phone calls claiming you’re the lucky winner of a huge cash prize. It could even be someone simply knocking on your door pretending to be … Continued