News

  • PRICE REVIEW BLOG: Setting incentives that don’t short-change customers

    Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for water customers. Every five years, water companies set out their plans for the services that … Continued

  • Only 1 in 4 households aware of option to trial a water meter

    Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned only one in four water customers in England and Wales who pay fixed charges know … Continued

  • STATEMENT: Price Review must be focused on customer priorities

    The Consumer Council for Water says the next Price Review (PR19) must be focused on delivering what customers want, including acceptable bills. The water watchdog has today (Tuesday) responded to the publication of the water industry regulator Ofwat’s consultation on its methodology for the next price-setting process. It sets out how water companies should develop … Continued

  • GUEST BLOG: Making a Big Difference to customers in troubled waters

    In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced the Big Difference Scheme to help support our customers who find themselves struggling to pay … Continued

  • Aelwydydd yng Nghymru’n fwy bodlon ar eu cwmni dŵr nag yn Lloegr

    Mae aelwydydd yng Nghymru’n fwy tebygol o fod yn fodlon ar y gwasanaeth gan eu cwmni dŵr na chwsmeriaid yn Lloegr, yn ôl arolwg newydd gan y Cyngor Defnyddwyr Dŵr. Mae arolwg blynyddol y Cyngor Defnyddwyr Dŵr, sef Water Matters, yn dangos bod mwy o gwsmeriaid yng Nghymru yn fwy bodlon ar werth eu gwasanaethau … Continued