• Customer Service Experience and Business Satisfaction Survey. Woman chosen a smiley face on smart phone
    Launch of Water Mark assessment of industry performance

    We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers. We have pulled together previously published information on customers’ views, complaint numbers and operational performance to highlight how companies are performing in a simple table. Every area of performance has been … Continued

  • BLOG: Help for business customers during coronavirus

    If you run a business there’s a good chance you may already be counting the cost of the COVID-19 pandemic – particularly if you’ve temporarily closed. The last thing you need is the prospect of water bills you cannot afford adding to the pressure. That’s why we’ve been working with our industry partners to introduce … Continued

  • Senior woman washing dishes in her kitchen. Cheerful mature housewife in kitchen. Beautiful smiling woman with gray hair and blue gloves washing bowl in washbasin at home.
    Read our latest Forward Work Programme

    Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its Forward Work Programme for 2020 to 2023 which sets out our mission, strategic aims and … Continued

  • Portrait of worried black woman standing beside window
    Households hit by virus impact urged to tap into water company support

    Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks, WaterSure and social tariffs which can substantially reduce the bills of customers on a low … Continued

  • COVID-19 symbol
    Seeking support during the coronavirus outbreak

    We know that this is a challenging and uncertain time for everyone and that the coronavirus outbreak is having an impact on so many aspects of our lives. That’s why we want to reassure you that CCW is working closely with the water industry, regulators and Government to make sure the water and sewerage services … Continued

  • Dairy cows
    Farmers and water bills: time to charge ahead for accurate billing

    Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market has had on farmers’ bills – and how they can avoid falling foul of inaccurate wastewater charges. “At the NFU we have again been reminding livestock farmers to carefully check their water and wastewater bills, particularly where they have livestock … Continued