News

  • Water retail market under scrutiny at watchdog’s meeting

    Efforts to help small businesses in Yorkshire better understand the water retail market and its benefits will come under scrutiny when the Consumer Council for Water (CCWater) meets in Huddersfield on Thursday (24 May). Just over a year on from the opening of the retail water market in England, the water watchdog’s Northern Committee will … Continued

  • Water company complaints under review at watchdog’s meeting

    Lessons learned from the complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) next regional meeting in public in Birmingham on Tuesday (22 May). Consumers wanting to know more about how their water and sewerage services are performing are being invited to CCWater’s next … Continued

  • Small businesses want more help shopping for a better water deal

    Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge. A new in-depth study by the Consumer Council for Water (CCWater) suggests small and medium-sized businesses (SMEs) need more convincing that competition has something to offer them, a year on from the … Continued

  • Water Watchdog pushing for improvement during second year of market

    The Consumer Council for Water (CCWater) is pushing for a marked improvement from some poor performing water retailers after non-household complaints to the water watchdog more than tripled during the first year of the retail market in England. CCWater received 972 complaints from non-household customers during the final three months of 2017/18 to take the … Continued

  • Spring into action to save water in the garden

    Today marks the start of National Gardening Week, a week of events run by the Royal Horticultural Society (RHS) to promote the many benefits of gardening and outdoor activities. Whether you’re a seasoned professional or a gardening novice, or indeed if your outdoor space is the size of a football pitch or simply a window … Continued

  • Watchdog responds to NIC’s report on water infrastructure

    The Consumer Council for Water has responded to a report by the National Infrastructure Commission (NIC) which has called for major improvements to water infrastructure in England. The report warns that there is a one-in-four chance a large number of households will be left without water for lengthy periods over the next 30 years, unless urgent … Continued