• CCW statement on South West Water enforcement case

    CCW has warned of a betrayal of customers’ trust after South West Water joined a list of six sewerage companies facing the threat of enforcement action over their management of wastewater treatment plants. The voice for water consumers has responded to the announcement by Ofwat that it is opening an enforcement case against South West…

  • Credit Where It’s Due: Your Right to a Refund

    CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently Ofwat have made changes to the rules around business protections in England. One of these…

  • alt=""

    Our commitment to the Welsh language

    As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of the people we help is important to everyone at CCW. An important part of this is our Welsh Language Scheme, which aims to give Welsh speakers an equal opportunity to communicate with us in Welsh….

  • alt=""

    CCW responds to Water 2050, water companies’ ambition for the future of the sector

    Tackling the affordability crisis is key to unlocking long-term investment in the environment, the Consumer Council for Water (CCW) has said in response to Water UK’s Water 2050 White Paper. Emma Clancy, Chief Executive of the Consumer Council for Water (CCW), said: “The affordability of water bills is a key concern when considering the investment…

  • alt=""

    Sewer flooding misery for customers: call for urgent action from wastewater companies

    People who have their homes flooded with sewage are frequently being let down by wastewater companies, whose response can leave customers facing long-term distress. New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident. Despite providing a good service initially, wastewater…

  • Senior couple paying monthly bills at home.

    Cost of living struggles strengthen case for new water affordability scheme

    New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat found just over half of water bill payers believe they will struggle to pay a utility bill over the…