News

  • house with plumbing pipes throughout house
    Blog: Are you well connected?

    Today (19 September) is National Drainage Misconnection Day, which aims to raise awareness of the big impact that plumbing and drainage misconnections can have on our rivers, beaches and the wider environment. But what exactly is a misconnection? Why does it happen? Could your property be at risk? Let’s take a look. What is a … Continued

  • people with complaint bubbles over heads trying to make a complaint to a call centre on water pipes graphics
    Four companies in hot water over spike in complaints about bills and service

    Problems with bills and disruption to services have led to four water companies being warned to curb a sharp rise in complaints from their customers. More than 2 million calls were made by households to water companies across England and Wales in 2018/19 to resolve problems with the essential services they provide, according to the … Continued

  • Thames Water named among worst performers for customer complaints

    Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10 per rise in customers having to pick up the phone to resolve service problems, along … Continued

  • Hafren Dyfrdwy under pressure to reduce high numbers of complaints

    Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent increase in the number of customers that had to pick up the phone to resolve … Continued

  • Northumbrian Water told to improve after rise in complaints.

    Northumbrian Water has been warned by the consumer watchdog it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the north-east supplier to reverse a 13 per cent rise in customers having to pick up the phone to resolve service problems, along with … Continued

  • Essex and Suffolk Water told to improve after spike in complaints

    Essex and Suffolk Water has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 28 per cent increase in the number of customers that had to pick up the phone … Continued