News

  • Water Watchdog responds to United Utilities hosepipe ban

    The Consumer Council for Water has responded to United Utilities’ decision to impose a hosepipe ban that will affect about 7 million consumers in north-west England from early next month. It is the first water company in England and Wales to pursue a temporary usage ban this summer in an effort to alleviate pressure on its water … Continued

  • Some water retailers risking customer backlash on complaints

    Poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England. The warning comes from the Consumer Council for Water (CCWater) as it today (Wednesday) reveals some of the best and worst performing … Continued

  • Water way to start saving this summer

    In the UK we each use an average of 141 litres of water every day – but as the temperature rises so does our water usage, with paddling pools at the ready, thirsty gardens and even thirstier people. This rise in demand can mean supplies become stretched, with the absence of rainfall making our natural resources less plentiful. … Continued

  • Hafren Dyfrdwy – a new water company for Mid and North-East Wales

    From Monday (1 July) 115,000 customers in Wales will wake up to a new water provider, as Severn Trent brings together all its Welsh customers for the first time under a single company, Hafren Dyfrdwy. The Consumer Council for Water has been challenging the new company to ensure that all changes are communicated effectively to … Continued

  • Keep your cool – stay topped up with tap water

    As temperatures rocket across the country, the Water Watchdog is reminding people of all ages to keep themselves topped up with tap water. There are few cheaper, healthier or easier ways to stay hydrated in a heatwave than drinking tap water, especially if you have a reusable bottle. If you’re out and about there are … Continued