• Static water market awareness is selling small businesses short

    Low awareness of the retail water market remains the biggest obstacle to small and medium-sized businesses (SMEs) in England securing a better deal on price and service, according to the Consumer Council for Water (CCWater). The latest wave of SME research published by the Water Watchdog today (Tuesday) has found that only 2 out of … Continued

  • Have your say on future water bills and investment at watchdog’s meeting

    Residents will have the opportunity to hear first-hand how their water bills will measure up in the future when the Consumer Council for Water (CCWater) meets in Dorset on Monday (24th September). Following the publication of water company business plans for 2020 to 2025 at the beginning of September, the Water Watchdog will be providing … Continued

  • Water company plans must satisfy consumers’ expectations, says watchdog

    The Water Watchdog is ready to challenge water companies whose future price and investment plans fail to meet consumers’ expectations. A key milestone in the five-year price-setting process – known as the Price Review – was reached today as water companies from across England and Wales submitted their business plans for 2020-2025 to the regulator Ofwat. These set out … Continued

  • water leaking from hole in a hose
    Action on leakage can’t wait, warns watchdog

    The amount of water lost through leakage has risen for the second year running, and the Consumer Council for Water is calling for water companies to take action now to tackle this problem. According to CCWater’s latest report on resilience, published today (30 August), overall leakage levels rose by 1.5% in 2017-18, with nine companies … Continued

  • congress-social-2108-stats
    Utility Week Congress – 9/10 October

    9 & 10 October | Birmingham At a time where the only certainty is uncertainty, how will utilities adapt to respond to disruptive business models and increased regulatory intervention, whilst digitising the customer experience? Explore this challenge and more at the 2018 Utility Week Congress; bringing together leaders from water, gas and electricity to offer … Continued

  • Annual Review infographic
    Water Watchdog publishes Annual Review 2017/18

    We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public and political scrutiny. Our successes for consumers during 2017/18 included: Securing nearly £1.4 million in … Continued