News

  • Family by the river catching fish

    Our strategy for 2021-24

    Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission, strategic objectives and campaigns up until 2024. The strategy will be instrumental to our efforts…

  • A small business which looks like a wine shop is reopening in the wake of Covid-19

    Covid-19 support for business customers extended

    Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted…

  • Picture of a black woman kissing her daughter while hiding from the rain under an umbrella

    Households urged to soak up April shower of bill savings

    Average water and sewerage bill set to fall by about £2 to £408 from April – but households face other potential increases from energy, council tax, mobile, broadband and TV Consumer watchdog CCW says more than a million low-income households are now receiving reduced bills through water company support schemes but large numbers still missing…

  • New Twenty pound notes released 20 Feb 2020. Macro close up of this new polymer note with pound coins on top of it

    Customers should have a bigger say over CMA decisions, says consumer watchdog

    The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019. Emma Clancy, Chief Executive of CCW, said “Customers want their voices to be heard and their views should…

  • Translate button on a keyboard

    Speaking your language

    Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them. Our recent Water For All report revealed that there is still much…

  • A female shop worker in a florist shop is watering flowers

    CCW backs action plan to help business customers save water

    An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…