Senior Customer Caseworker

  • Location: Birmingham
  • Salary: £23,600 up to £26,869
  • Contract type: Permanent and 1 maternity cover (6-9 months with a possibility of extension)
  • Hours: 37 hours

Closing date: 29/09/2021

We’re currently looking for Senior Customer Caseworkers to join our Consumer Relations Team, based in Birmingham. You will be a customer focused, experienced complaint handler with excellent organisation and communication skills.

The successful candidate will be able to use their relevant experience of working in an office based complaints environment, investigating complaints and enquiries daily, in order to deliver our mission of securing a fair deal for water consumers, now and in the future.

The closing date for completed applications is 29 September 2021.

Due to the current situation surrounding Coronavirus, interviews are likely to be undertaken remotely using the appropriate technological platforms.

Full details and essential criteria for the role can be found in the Information for Applicants.

How to apply

Applications will only be accepted if made using CCW’s own application form which is in two parts. Please ensure that Part 1 and Part 2 are submitted by the closing date. We are unable to accept CVs alone.

Please submit applications by email to

Application form