Customer Caseworker

  • Location: Birmingham
  • Salary: £18,600 up to £21,934
  • Contract type: Permanent
  • Hours: 37 hours

Closing date: 23/09/2021

We currently have Customer Caseworker opportunities to support our Consumer Relations team. You will use your excellent organisation and communication skills and proven customer complaints experience to handle enquiries and manage your own caseload of complaints in order to deliver our mission of securing a fair deal for water consumers, now and in the future.

The closing date for completed applications is 23 September 2021. Interviews are scheduled for 12 October 2021.

Due to the current situation surrounding Covid 19, interviews are likely to be undertaken remotely using the appropriate technological platforms.

Full details and essential criteria for the role can be found in the Information for Applicants.

How to apply

Applications will only be accepted if made using CCW’s own application form which is in two parts. Please ensure that Part 1 and Part 2 are submitted by the closing date. We are unable to accept CVs alone.

Please submit applications by email to

Application form