Customer Caseworker

  • Location: Birmingham
  • Salary: £17,574
  • Contract type: Permanent
  • Hours: 37 Hours

Closing date: 06/12/2019

Are you customer service focused and passionate about obtaining the right outcome for consumers?

Here at the Consumer Council for Water we have an opportunity for a Customer Caseworker to support our Consumer Relations team. Along with excellent communication and organisation skills, you will be expected to use your proven complaint handling and customer services experience to deal with enquiries and manage your own caseload of complaints in order to deliver our aim of securing the best outcomes for all water consumers – present and future.

The Consumer Council for Water represents the interests of customers of the water and sewerage companies in England and Wales in relation to price, service, and value for money.

How to apply

You can email your completed form to Please ensure you quote the recruitment reference number and job title in the subject line of your email.

Alternatively you may post your completed application form to us at the following address:

Human Resources Team
1st Floor, Victoria Square House
Victoria Square
B2 4AJ

If you return the form by post, please ensure you pay the correct postage as incorrect postage may delay your application.

Application form