Consumer Advocates

  • Location: London & South East and Central & Eastern
  • Salary: £4,510 per annum
  • Contract type: Appointments will be for a period of between 2 and 3 years
  • Hours: 30 hours per month

Closing date: 26/08/2022

Would you like to play a leading role in shaping the water industry for the benefit of consumers?

CCW is recruiting three Consumer Advocates to help us champion the interests of consumers and influence water companies, governments and regulators.

As the independent voice for water consumers in England and Wales since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support.

We are currently recruiting two new Consumer Advocates for London and one for Central & Eastern. Water companies whose customers we’re wishing to recruit from are – Central & Eastern – South Staffs/Cambridge Water (SSC), and for London & South East, Portsmouth Water (PRT) and South East Water (SEW). Consumer Advocates help to ensure that all local water and sewerage customers receive a good quality and efficient service at a fair price, now and in the future.

Ideally, you should receive water services from a company within the area we are recruiting to. A map and list of companies in each region is contained within the information pack. We encourage all applicants, but particularly welcome applications from individuals with inquisitive minds, happy to work on their own initiative and as part of a team. You should have excellent communication skills and be comfortable communicating at different levels. You should be capable of identifying and informing stakeholders on key messages arising from your work. We welcome applications from all communities and underrepresented groups.

You should have experience of working within a team to deliver to a pre-defined goal. You will have sound judgement and the ability to extract salient points from complex data, all the time appreciating issues from the consumer’s point of view. Knowledge of the water industry is desirable but is not essential, along with an understanding of how a regulated business should engage with stakeholders and customers.

You must be able to devote time equivalent amounting to at least 30 hours a month to CA duties and will receive a fee of £4,510 per annum. This time can be made up of several part days or full days, depending on the work requirements. Travel and certain other expenses will be reimbursed.

Applications are welcome from all sections of the community.

How to apply

Please ensure you send;

  1. your statement explaining precisely how you meet each of the essential and desirable criteria in the Person Spec
  2. an up to date curriculum vitae
  3. a completed Diversity Monitoring Questionnaire
  4. a completed Political Activity Questionnaire.

Return your application by email to by 9am on 26 August 2022. If you have any problems returning your application by email, please get in touch with us.