The Consumer Council for Water (CCW) has said it wants to see water companies proactively informing customers about their environmental performance in response to the latest data on the use of storm overflows in England, published by the Environment Agency.
Alongside data for 2021, the Environment Agency has launched a consultation on new targets for tackling storm overflow discharges. The consultation closes on 12 May 2022.
Emma Clancy, Chief Executive of the Consumer Council for Water (CCW), said:
“We welcome this greater transparency around the use of storm overflows. We want to see water and sewerage companies going even further by keeping customers informed about their environmental performance and what they are doing to improve things.
“Despite a slight reduction, the number of monitored spills remains far higher than anyone would want to see. Addressing this will take time and investment, so it is essential that consistent support is in place for the 1 in 10 households in England and Wales who already struggle to afford their water bill. Companies must demonstrate value for money for customers by tackling the most environmentally damaging overflows as a priority.”