Contacting us over Christmas

Our consumer relations team will be wrapping up for a festive break on Christmas Eve with our lines closing at 5pm.

The team will be back to answer your calls from 8.30am on Wednesday 29 December.

Below you’ll find the times our team will be available to respond to calls over the festive period:

Christmas Eve 8.30am to 5pm

Christmas Day to Tuesday 28th December CLOSED.

Wednesday 29 December 8.30am to 5pm

Thursday 30 December 8.30am to 5pm

New Year’s Eve 8.30am to 5pm

Monday 3 January CLOSED

Tuesday 4 January Normal office hours resume

If you have an urgent matter that needs resolving please contact your water company directly. You will find its contact details on your bill

If you need our help during the holidays, you can still get in touch with us via email at or by using our online form

Categories: News