Welling United Football Club received an unexpectedly large water bill in August 2019. After investigation, a leak was discovered, which had been caused by Thames Water fitting the water meter incorrectly.
The club’s retailer, Castle Water, failed to adequately argue that the club should receive a full refund as the leak was the result of the wholesaler’s poor work on the water meter. This resulted in the club only receiving a refund of £17,000 – a small percentage of the overall bill.
The club approached CCW for help in resolving the matter as the large bill put the future of the club in jeopardy, particularly in light of the ongoing global pandemic. Our intervention led to them receiving compensation of £75,000. This has been a huge help that made all the difference to the club’s survival.