Help for customers struggling to pay

There are times when people may find themselves struggling to afford bills and the impact of the recent COVID-19 pandemic will have only served to increase the financial pressures on some households.

Our information guide ‘Help for customers struggling to pay (pdf)‘ gives you a summary of the schemes available to support cash-strapped customers in England and Wales.

These include social tariffs capping bills on income-based criteria, capped bills for those who need to use more water because of medical conditions as well as other financial support schemes. You’ll also find information on water companies’ priority services which can provide other forms of free support to customers in vulnerable circumstances that need additional help accessing services.

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