Water company performance under the spotlight at watchdog meeting

Customers will have the opportunity to hear first-hand how their water company is performing when the Consumer Council for Water (CCW) holds its public meeting in Birmingham on Wednesday (22 January).

CCW is inviting the public to hear how their company is operating in a number of key areas, from customer service to sewer flooding. Representatives from Severn Trent, Anglian Water, Essex & Suffolk Water, Cambridge Water and South Staffs Water will be in attendance to address their performance over the last 12 months and discuss their plans for improvement.

The meeting comes just weeks after regulator Ofwat announced its final decisions on what water companies in England and Wales can charge customers over the next five years, and what these suppliers are expected to deliver in return.

People will have the opportunity to raise any issues they have regarding water and sewerage services and put their questions directly to the companies and members of CCW’s Central and Eastern Committee.

Professor Bernard Crump, Central and Eastern Chair for CCW, commented: “This meeting will be an important opportunity for water companies to reflect on their performance, as well as the chance to discuss their plans for improvement.

“Our meetings provide the chance for companies to work together to share best practice, so that when things do go wrong they learn from this in order to provide the best experience for customers in the future.”

The meeting will begin at 10.30 at Victoria Square House, Victoria Square, Birmingham. If you would like to attend or have any questions, please email policy.research@ccwater.org.uk

Categories: Central & Eastern, News