STATEMENT: Water watchdog appalled by Southern Water failures

The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance.

Sir Tony Redmond, London and South East Chair for the Consumer Council for Water (CCWater), said: “Customers of Southern Water will be absolutely appalled at the reckless disregard the company showed for the environment, which people care so much about. It also deliberately misled its customers, which is why it’s right the vast majority of the penalty is returned to bill payers who would have received most of this money had the company told the truth about its performance. Southern now has a huge task on its hands to rebuild the trust it has damaged.”

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