A discussion on the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday, 28 March.
As the water retail market approaches its second anniversary, we will be looking at some of the headline findings from our latest complaint figures and consumer research. We’ll explore why CCWater handled almost 200 more complaints from non-household customers during the third quarter of the year, compared to the same period in 2017/18.
Issues around billing and charges accounted for 70 per cent of complaints received by us between October and December 2018, with poor market data often the root cause of problems.
We’ll be joined by representatives from Ofwat and TT Utilities, as we explore how the sector can work together to overcome these issues.
The meeting is a great opportunity for businesses to learn more about the market and put their questions to us and our guests. There will also be a networking lunch.
If you’re interested in joining us for our meeting at Victoria Square House at 10.30am, please email Lucy Byrnes at Lucy.Byrnes@ccwater.org.uk