At the top of the agenda will be water efficiency and the latest updates within the retail market at our next business customer meeting in Birmingham on Thursday, 25 October.
We will be joined by guest speakers from organisations including market operator MOSL, water efficiency experts Waterwise and regulator Ofwat, as we discuss what is being done to drive water efficiency within the market. This includes the development of a retail water efficiency forum and the benefits this will have for customers.
The water watchdog will also be presenting its latest customer experience research which shows the number of complaints made by non-household customers about retailers has fallen for the first time since the market opened.
The meeting is a great opportunity for businesses to not only learn more about the market to date, but also put their own questions to us and our guests. This will be followed by a networking lunch.
If you’re interested in joining us for our meeting at Victoria Square House at 10.30am please email Lucy Byrnes at: Lucy.Byrnes@ccwater.org.uk