Water retail market under scrutiny at watchdog’s meeting

Efforts to help small businesses in Yorkshire better understand the water retail market and its benefits will come under scrutiny when the Consumer Council for Water (CCWater) meets in Huddersfield on Thursday (24 May).

Just over a year on from the opening of the retail water market in England, the water watchdog’s Northern Committee will be challenging retailers and the wider industry to do more to help businesses shop around for a better water deal.

The meeting comes just weeks after CCWater published its in-depth study into customers’ experiences of the retail water market in England. It showed there was low awareness of the market and the potential benefits of switching among small and medium-sized business. Market operator MOSL, will also be in attendance to share its thoughts on the first year of the market. MOSL’s latest figures show more than 123,000 switches took place in the first year of the market.

Robert Light, Chair of CCWater’s Northern Committee, said: “The meeting is an important opportunity for the industry to come together and reflect on what has worked well, and how we can raise awareness of the market among small businesses.”

“For businesses it’s an opportunity to highlight their own experiences of the water market and raise any concerns they might have.”

The meeting will also look at water companies’ handling of the disruption to water supplies caused by the freezing weather in March. Members of the public will have the opportunity to raise questions and comments on this or any other issues relating to water and sewerage services at the start of the meeting.

The meeting will take place at 12.30pm in Huddersfield Town Hall on Corporation Street.

If you would like to attend, or if you have any questions, please email Andrew.white@ccwater.org.uk

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For more information or to arrange an interview please contact the team on 0121 345 1025.