Help will be at hand for low-income residents who are struggling to afford their water bills when Wales’ Water Watchdog meets in Newtown next Friday (23 March).
The Consumer Council for Water (CCWater) is inviting households to discover more about the support that exists for the one in eight customers in Wales that have told the watchdog their water bills are not affordable.
Residents can visit the The Hafren between 10am and 12.45pm when experts from Dŵr Cymru Welsh Water and Severn Trent Water will be offering advice on the range of assistance schemes that exist to reduce bills or clear debts.
Tom Taylor, Wales Chair for the Consumer Council for Water, said: “Many households simply don’t expect to receive assistance from their water company and we need to change that perception.
“This is a great opportunity for residents to learn more about schemes like Welsh Water’s HelpU tariff that can substantially reduce water bills for customers on a low income.”
The advice desk will be available during the Water Watchdog’s meeting in public, when residents can hear more about plans to extend Dee Valley Water’s area to take over the provision of local wastewater services from its parent company Severn Trent.
The appointment of Dee Valley – which is currently being considered by the regulator Ofwat – would affect more than 35,000 households and 3,900 businesses in Powys and parts of Monmouthshire.
The packed agenda will also include a presentation from not-for-profit organisation City to Sea on a campaign to reduce plastic waste through making tap water more accessible to people across Wales.
There will also be an update from the Drinking Water Inspectorate and Public Health Wales on efforts to reduce traces of lead in public water supplies.
Anyone interested in attending should email firstname.lastname@example.org
For more information call the CCWater media team on 0121 345 1005