Water watchdog publishes Annual Review 2016/17
We’re delighted to announce the publication of our Annual Review for England and Wales 2016/17 (pdf).
It sets out what we delivered for consumers during a period of enormous change for the industry, culminating in the opening of the new non-household retail water market in England on April 1, 2017.
During the year we:
- Supported consumers with more than 19,000 complaints and enquiries about their water and sewerage services.
- Secured nearly £1.3 million in financial redress for aggrieved customers of water companies.
- Helped water companies to almost double take-up of social tariffs for low-income households through boosting awareness of these assistance schemes.
- Enabled consumers to identify over £6.25 million in annual welfare benefits through our Benefits Calculator.
- Led efforts to tackle water poverty in Wales through collaboration and campaigning.
- Made sure the new non-household retail water market in England reflected what customers wanted and addressed their concerns.
- Used customers’ views to help inform the UK Government’s decision on household competition in England.
- You’ll find details on these and our many other achievements for consumers in this year’s review.
- We’re grateful to the many stakeholders and other organisations that have helped us to deliver so much for consumers and ensure that we keep their interests at the heart of a changing water industry.
Alan Lovell
Chair of the Consumer Council for Water