Water complaints come under the spotlight in Birmingham

The number and causes of complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) meeting in Birmingham next week.

The independent consumer watchdog will also be giving consumers the chance to voice any concerns they might have about their water and sewerage services during the meeting on Tuesday, September 27. Members of CCWater’s local committee and representatives from all of the region’s water companies will be present to respond to questions.

It comes less than a week after CCWater published its annual Water Industry Complaints Report which revealed that Severn Trent Water and South Staffs Water saw among the largest reductions in complaints across England and Wales in 2015/16.

Professor Bernard Crump, Chair of the Consumer Council for Water’s Central and Eastern Committee, said: “I hope consumers who might have a particular concern or question about their water services will take the opportunity to come and seek answers.”

“Water companies across our region are generally performing well but when things do go wrong it can have a huge impact on households and businesses. It’s important companies hear customers’ views so they can strive to do things even better.”

Water companies will also be reporting back to the watchdog on how they have performed against the service commitments they have made to their customers.

The meeting will start at 10.30am at CCWater’s head office on the First Floor of Victoria Square House, Victoria Square, Birmingham.

To confirm your attendance please email christina.blackwell@ccwater.org.uk

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For more information call the CCWater media team on 0121 345 1005