Consumer issues workshops autumn 2016

Stakeholders from the water industry and beyond gave the Consumer Council for Water some useful ideas for how we can better represent the interests of consumers during a series of workshops in September and October.

We held six events across England and in Wales to give stakeholders a chance to share their views on some of the big issues and challenges facing the industry over the next few years.

These included:

  • the introduction of competition into the non-household water retail market from April 2017
  • the possibility of household customers being given a choice of retail supplier by 2020
  • improving customer service
  • supporting customers struggling to afford their water bills
  • considering the issues around surface water drainage and flooding
  • consumers use of water, and
  • how we can better benefit consumers.

We would like to thank all those who took part in the workshops.

Your ideas and suggestions will help us to shape our Forward Work Programme for the next three years (2017 to 2020) and sharpen our priorities for representing water consumers.

Our draft Forward Work Programme will be published for consultation in November 2016. We will be inviting stakeholders to comment on our plans by January 2017.

See the presentations from all our consumer issues workshops.

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