New research confirms water debt and affordability remain a huge challenge

New research published by Ofwat today confirms much more still needs to be done to help customers struggling to pay their water bills, according to the Consumer Council for Water (CCWater).

The regulator’s Affordability and debt report has revealed unpaid water bills are an increasing problem in England and Wales.

The report says that low-income households, working-age adults living alone, lone parents and single pensioners are more likely to have difficulties paying their bills – and are more likely to be in debt.

Responding to the report, Andy White, CCWater Senior Policy Manager, said: “We’ve worked successfully with water companies to increase support for customers struggling to pay and there is now more assistance available than ever before.”

“But our research shows awareness of assistance schemes remains far too low and a major obstacle to ensuring all customers who need help get access to it. That’s why we’re continuing to challenge and work with companies to find ways to boost awareness. We’re making good progress but there is still a long way to go, as Ofwat’s research illustrates.”


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