Water companies to be quizzed on complaints at watchdog’s meeting

THE CAUSES of customer complaints against water companies will come under close scrutiny at the Consumer Council for Water’s (CCWater) London and South East meeting in public.

Senior representatives from the region’s six water companies will be challenged to explain what they are doing to tackle customers’ biggest gripes with their service, when the watchdog’s regional committee meets in London on Thursday, November 12.

It comes just two months after CCWater revealed some water companies in the South East of England continue to lag behind the rest of the industry in reducing complaints.

Sir Tony Redmond, CCWater’s London and South East Chair, said: “Customer complaints are falling across most of the South East, but there is no room for complacency.”

“We want to see evidence that companies are getting to grips with the root causes of complaints so customers get a good and reliable service.”

Thames Water, Southern Water, South East Water, Affinity Water, Sutton and East Surrey Water and Portsmouth Water will all be represented.

Consumers will also have an opportunity to voice any concerns they might have during the meeting which starts at 2pm in Mary Sumner House on Tufton Street, London.

Please email farah.hasson@ccwater.org.uk to confirm your attendance.