Customer complaints to water companies have fallen for a seventh successive year – but the gap between the industry’s best and worst performers remains unacceptable, according to the Consumer Council for Water (CCWater).
Our annual Written Customer Complaints report has revealed most water companies are doing a good job in meeting the water watchdog’s challenge to get more things ‘right first time’ for customers.
That’s reflected in a 13.4 per cent fall in written customer complaints to water companies in England and Wales during 2014/15 – down from more than 123,000 to fewer than 107,000.
But we believe the gap between the best and worst performers remains unacceptable and will be challenging those companies to improve significantly.
Read our full report here