A NEW team of consumer advocates is ready for the challenge of championing the interests of water customers in northern England.
The Consumer Council for Water (CCWater) has appointed three new local consumer advocates to work closely with the region’s water companies and to ensure they are acting in the best interests of water customers.
Bhupendra Mistry, Colin Wilkinson and Marc Bicknell will represent customers of United Utilities, Northumbrian Water, Yorkshire Water and Hartlepool Water.
Andy White, Senior Policy Manager on CCWater’s Northern Committee, said: “Our local consumer advocates play a crucial role in holding water companies to account and making sure they deliver the services customers expect.
“They are looking forward to the challenge of providing an influential voice for customers throughout northern England.”
Local consumer advocates press water companies to make sure they are delivering value for money and improving their customer service by tackling the causes of customers’ complaints.
Meet the team:
Bhupendra Mistry sits on the boards of BBC Media Action, Manchester Metropolitan University, the Body Shop Foundation, Cedar Management Services and is Chairman of Kamla Foundation. He is a former Board Member of Harvest Housing Group, Carnegie (UK) Trust, Fabrick Housing Group and NACRO (National Association for Care & Resettlement of Offenders).
Colin Wilkinson is a science communicator; Proprietor of Corylus Learning and former higher education manager, Director of SetPoint North East. He is currently Recorder of the British Science Association’s Engineering Section, a member of Arthritis Research UK’s USER Stakeholder Committee as well as judge & heat organiser in the National Science and Engineering Competition.
Marc Bicknell is a Chartered Accountant and local authority chief internal auditor. He has been Director of the Co-operative Group since October 2013 and is a member of its Risk and Audit Committee. He studied French at the University of Durham and is active in the Co-operative movement.