Future of water services and bills discussed at water watchdog’s meeting

CONSUMERS in northern England can learn more about how their water company intends to spend their money over the next five years, at the Consumer Council for Water’s (CCWater) regional meeting in Manchester.

Senior representatives from water companies who serve the north of England will attend the water watchdog’s meeting on Thursday, March 12 to explain the improvements customers can expect to see by 2020 and how this will affect their bills.

Last month it was confirmed water charges for most customers in the region will fall during 2015/16 – with further reductions in the pipeline over the next five years.

Andrea Cook, Northern Chair for CCWater, said: “Most customers will see their water charges fall over the next five years before inflation is added, which is good news.

“But water companies have also committed to investing in the services that matter most to their customers, as part of the recent price setting process. Our meeting will be a great opportunity for customers to find out what improvements they can expect to see.”

The companies – which include United Utilities, Yorkshire Water, Northumbrian Water and Hartlepool Water – will also share details of new schemes to support customers who are struggling to pay their bills.

There will also be an opportunity for customers to raise any issues or questions they may have about water and sewerage services at the start of the meeting.

The meeting will take place at Malmaison Hotel, 1-3 Piccadilly, Manchester, M1 3AQ at 10am. If you are interested in attending please call Barbara Leech on 01325 728034 or email Barbara.leech@ccwater.org.uk

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