The Consumer Council for Water is pleased Ofwat’s investigation into Thames Water’s reporting of sewer flooding will result in an £86 million package of benefits for customers and the environment.

Please see below our response to Ofwat’s announcement:

Sir Tony Redmond, London and South East chair for the Consumer Council for Water, said:  “Customers should never end up footing the bill for a water company’s mistake so we are pleased this investigation will result in additional benefits for Thames Water customers, including reduced sewerage bills and extra support for those struggling to pay.”