Company has made a good start, says water watchdog

THE Consumer Council for Water says D?r Cymru Welsh Water is on track to deliver bill prices and investment for 2015 to 2020 that meet customers’ expectations.

Wales’ largest water company is proposing a below inflation increase to bills each year until 2020 in the proposals it has today (Monday, 2 Dec) submitted to the industry regulator Ofwat.

Through its active involvement in the company’s customer challenge group, CCWater has been pressing D?r Cymru Welsh Water to deliver the services customers want, at a price they find acceptable. And the water watchdog says the company has listened to its customers and made a good start to delivering what they want at a price they find acceptable.

The water watchdog will continue its work with D?r Cymru Welsh Water as it develops detailed plans and a new tariff to help customers who can not afford to pay their water bill.

Lia Moutselou, policy manager at CCWater Wales, said: “Many customers will welcome a below inflation increase at a time when they are struggling with the rising cost of living.

“We are pleased the company has listened to its customers, responding to the challenges raised by customer challenge group and the research and engagement process.  D?r Cymru Welsh Water has made a good start with these proposals.”

CCWater now expects Ofwat as the economic regulator to scrutinise the company’s costs and efficiencies to ensure customers get the best possible deal.

A final decision on what prices D?r Cymru Welsh Water can charge customers from 2015 to 2020 will be made by Ofwat next December.

Categories: Press Releases, Regions, Wales