Watchdog welcomes Wessex Water’s investment pledge

The Consumer Council for Water (CCWater) has praised the decision of Wessex Water to invest an additional £50million, at its own expense, into improving services for its customers.

Wessex Water has become the latest company to respond positively to CCWater’s call for water companies to share the benefits of their financial success with customers.

The additional money will be invested in a range of services including £30million to improve drains and sewers, £6.5million to boost online services and nearly £2million on support for customers struggling with debt.

Charles Howeson, Western regional chair for the Consumer Council for Water, said: “This is good news for Wessex Water’s customers. We are very pleased to see Wessex commit to this additional investment, which is something we have been pressing for across the country. This extra money should make a significant difference to the services provided to its customers.”


Notes for editors

The Consumer Council for Water:

  • Was set up in October 2005 to represent consumers in England and Wales
  • Costs each water customer an average of 21p per year
  • Gained £290 million from water companies in reduced prices and extra investments
  • Has helped more than 300,000 customers with complaints or enquiries about water and sewerage services
  • Has to date secured over £16 million in compensation and rebates for customers
  • Is a non-departmental public body sponsored by the Department of Environment, Food and Rural Affairs and the Welsh Government
  • Has a committee for Wales  and four regional committees in England
  • Website: