The Consumer Council for Water supports the ideas set out by the new Chairman of Ofwat, Jonson Cox, in his speech (Observations on the Regulation of the Water Sector) to the Royal Academy of Engineering.
These are tough times for bill payers and water companies need to keep prices down whilst at the same time delivering an excellent service.
Mr Cox is right to encourage the water industry to be fair and transparent in the way it makes profits and to share the benefits fairly to maintain customer confidence and avoid the distrust the public has with energy sector.
Water companies now need to rise to the challenge.
Dame Yve Buckland, Chair, Consumer Council for Water