Public Invited to Discussion with Water Companies

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on:

Wednesday 25 January 2012  1.15pm – 3.30pm,  Conference Room  Cambridge Central Library  Cambridge CB2 3QD

The water watchdog will be reviewing local water companies’ performance and questioning them on how they promote the services that they provide to customers who require a little extra help.

The Environment Agency will also be updating the Committee on the drought situation in the east of England. The Committee will be asking the water companies how they are preparing for, and their ability to communicate effectively with their customers during a potential drought period.

Representatives from Severn Trent Water, Anglian Water, South Staffordshire Water, Cambridge Water, Veolia Water East and Essex & Suffolk Water will be at the meeting.

Dame Yve Buckland, Chair of the Consumer Council for Water Central and Eastern, said: “Water customers tell us that a secure, uninterrupted service is among their highest priorities. Therefore consumers will want reassurance that water companies’ networks are able to cope with the dry weather that has been with us for sometime.

“These public meetings are one way in which we can highlight consumers’ concerns, challenge companies, and take meaningful action to improve service for water consumers.”