The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Waters Western region and the organisations Complaint Handling in the Water Industry in England & Wales report.
Charles Howeson, Chair of the Consumer Council for Water Western, said: Thanks to our work with them, 2010-11 saw water companies in our region receiving fewer customer complaints.
The companies whose consumers we represent saw some of the biggest improvements across England and Wales, with complaints to Wessex Water falling 39.3%, South West Water falling 30.5% and Bristol Water falling 41.6%.
In the meeting we will be discussing the reasons for this and how we can work together to improve the situation further.
Other issues on the meeting agenda include the revised bathing water directive.
Water customers, interest groups and representative bodies are invited to participate in the meeting to raise any issues of interest or concern. Representatives from Wessex Water, Sembcorp Bournemouth Water, Bristol Water and South West Water will be on hand to answer questions.
The meeting in public will begin at 1:15 pm on Thursday 20 October at The Castle Hotel, Castle Green, Taunton TA1 1NF. The agenda and full supporting papers will be available on the meeting day, or can be requested in advance by contacting the Consumer Council for Waters Western office on 0117 955 7001.