Water Watchdog wants to hear from consumers at its next meeting in Cardiff

The Consumer Council for Water Wales Committee is inviting members of the public to its next meeting at the Japan Room, Wales Millennium Centre in Cardiff at 10am on Tuesday 12 July. The committee will be looking at how water companies perform to deliver good and reliable services; how they deal with customers’ complaints and will also discuss water quality in Wales and the impending transfer of private sewers.  Water efficiency and affordability will also be discussed during a guest presentation from the Energy Saving Trust Wales.

The Consumer Council for Water would like to hear from customers of D?r Cymru Welsh Water and Dee Valley Water about any aspect of the service they receive from either company. Representatives from both water companies will be on hand to respond.   Diane McCrea, Chair of the Wales Committee of the Consumer Council for Water, said: “We know that the quality of drinking water is very important to consumers in Wales and want to hear what companies do to ensure tap water in Wales achieves and remains the very best quality.  During the meeting we will discuss water companies’ performance of drinking water quality standards over the past year.

“The committee will also discuss the results of its annual assessments of companies’ complaint and debt management procedures and explore whether companies are doing everything they can to improve their complaints and debt management services for customers.

“Being ‘water wise’ at home could deliver savings for some water customers, help reduce energy bills and reduce their carbon footprint. We have invited the Energy Saving Trust Wales to our meeting to explore how we can join forces in delivering effective water efficiency messages.

“Holding our meeting in public is one way we can hear from local consumers, enabling them to challenge companies directly to address their concerns, and take meaningful actions to satisfy them.”

The meeting will run from 10 am to 2.10pm on Tuesday 12 July in the Japan Room, Wales Millennium Centre, Cardiff Bay, CF10 5AL. Consumer issues from the floor will be discussed at the beginning of the meeting.

Customers who would prefer to speak in Welsh are encouraged to do so, but please let us know ahead of time so that we can provide translation.

To confirm your attendance please call the Consumer Council for Water Wales office on 0292 023 9852.

Categories: Press Releases, Regions, Wales