Water Watchdog meets in Taunton

The Consumer Council for Water Western is inviting members of the public to its next meeting in Taunton on Thursday 3 February where the water watchdog will be discussing the issue of water affordability.

Charles Howeson, Chair of the Consumer Council for Water Western, said: “Right now one in six water customers tell us that their water bills are unaffordable, and we know that the problem is more acute in the South West.

“Some support is available for these customers under the WaterSure Scheme. WaterSure caps a household’s water bill at the average rate for their area so vulnerable households can use the water they need without having to worry about a high bill.1

“If customers think they may be eligible for WaterSure, or they are worried about paying their water bills they should contact their local water company straight away. Water companies may be able to offer more flexible payment options and many companies have set up schemes which might help eligible customers clear some outstanding debt.

“Consumer Council for Water staff can also explain the options available and point customers in the right direction during what can be a stressful time. We’re here to make sure customers get the help they are entitled to, and there is no charge for contacting us.”

Other issues on the meeting agenda include a review of the Drinking Water Inspectorate’s latest report on water quality, updates on local water companies’ activities and operations and feedback on the number of complaints received by the Consumer Council for Water about the water companies.

Water customers, interest groups and representative bodies are invited to participate in the meeting to raise any issues of interest or concern. Representatives from Wessex Water, Bournemouth and West Hampshire Water, Bristol Water and South West Water will be on hand to answer questions.

The meeting in public will begin at 1:15 pm on Thursday 3 February at The Castle Hotel, Castle Green, Taunton TA1 1NF. The agenda and full supporting papers will be available on the meeting day, or can be requested in advance by contacting the Consumer Council for Water’s Western office on 0117 955 7001.