The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 26 January in Peterborough. The water watchdog will be reviewing local water companies performance and questioning them on their preparedness for, and their ability to communicate effectively with their customers during the recent cold snap.
Representatives from Severn Trent Water, Anglian Water, South Staffordshire Water, Cambridge Water, Veolia Water East and Essex & Suffolk Water will be at the meeting.
Dame Yve Buckland, Chair of the Consumer Council for Water Central and Eastern, said: Water customers tell us that a secure, uninterrupted service and a companys ability to react quickly to leaks are among their highest priorities. Therefore consumers will want reassurance that water companies networks, systems, and personnel are able to cope, even in the extreme cold weather, when understandably more can go wrong.
These public meetings are one way in which we can highlight consumers concerns, challenge companies, and take meaningful action to improve service for water consumers.
The meeting will take place between 1:30 pm and 4:00 pm on Wednesday 26 January at the Environment Agencys offices on Goldhay Way, Orton Goldhay, Peterborough PE2 5ZR.