During the Consumer Council for Waters next meeting in public in Leeds on Thursday 25 November, the water watchdog will be questioning companies on their performance against a range of service measures including targets for leakage.
Last month the economic regulator for the water industry, Ofwat, published its service and delivery report for 2009/10. The report confirmed that both Northumbrian Water and Yorkshire Water had not met their leakage targets for the last financial year.1
Andrea Cook, Chair of the Consumer Council for Waters Northern Committee, said: Consumers view leakage as a waste of water and want to see companies managing their resources effectively. Many will be disappointed to hear that some missed their leakage targets, even by a small amount, particularly if customers themselves are being asked to value water and use it wisely. However we are pleased to note that all companies in the Northern region provided a good level of service in responding to written complaints.
Other issues on the agenda include a review of the Drinking Water Inspectorates latest report on water quality, updates on companies activities and operations and feedback on the number of complaints received by the Consumer Council for Water about the water companies.
Members of the public are welcome to attend and will have an opportunity to raise any issues relating to water and sewerage services during the listening session at the start of the meeting. The meeting will begin at 10 am on Thursday 25 November 2010 at the City Inn, Granary Wharf, 2 Wharf Approach, Leeds LS1 4BR.