CCW is proud to have been asked by government to undertake an independent review of current financial support measures, and to identify opportunities to improve the help available to financially vulnerable households.
Over the last decade there has been a significant increase in the range and scope of support measures provided by water companies in England and Wales to support customers who would otherwise struggle to pay their household water and sewerage bills. However, not all households are receiving the support they need, and the Covid-19 pandemic is likely to result in increased pressure on existing schemes and available funding.
In October 2020, we launched our call for evidence to inform our review, and we wanted to hear your views on what changes needed to be made to better help those households in need. Read our call for evidence below, and check out the responses to our consultation here.
Missed us live?
CCW’s Emma Clancy and Andy White, Water UK’s Christine McGourty and Matt Vaughan-Wilson of the Money Advice Trust launched the review in a live, interactive online event on Thursday 22 October. Don’t worry if you missed it, you can view a recording of the below.