Independent Affordability Review

We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and sewerage bills.

In October, we put out a call for evidence to help us with our review. We wanted to know how you think low-income families could be better supported. Find out more about our call for evidence and read the responses here.

We’ve worked closely with a wide range of stakeholders to review the effectiveness of current methods and create a series of recommendations to help struggling households get the help they need, when they need it.

Watch us live

Wednesday 26 May 2021

Join us on this page with CCW’s Emma Clancy, Dr Mike Keil and Andy White for a live launch of our recommendations, which outline our plans for Governments, regulators, third-sector organisations and the water industry to work together to help end water poverty and support millions of people who are struggling.

Don’t worry if you miss us live, you can watch a recording shortly after the event.

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