We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and sewerage bills.
Trialing our recommendations
In May 2021 we published our review findings which featured a series of recommendations. These identified opportunities to not only end water poverty for 1.5 million households but also bolster support for millions more struggling customers.
We worked with a group of water companies to establish pilot schemes to trial some of the proposals outlined in our review. You can read more about how these schemes are progressing on our pilot schemes page
Our call for evidence
At the start of the review in October 2020 put out a call for evidence to help us evaluate existing levels of support. We wanted to know how you think low-income families could be better supported. Find out more about our call for evidence and read the responses here.
We’ve worked closely with a wide range of stakeholders to review the effectiveness of current methods and create a series of recommendations to help struggling households get the help they need, when they need it.
Water is so essential to our daily lives that it is regarded as a basic human right. Even while we all need water, not everyone can afford to pay for it.
Our recommendations outline our plans for Governments, regulators, third-sector organisations and the water industry to work together to help end water poverty and support millions of people who are struggling.
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Our supporting evidence
We conducted a series of research to help inform our recommendations.
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Helpful tools and advice to save you money
If you’re having trouble paying your water bills, we have some helpful information and tools that will help you save money.
Did you miss us live?
Don’t worry, below you can view a recording of CCW’s Emma Clancy, Dr Mike Keil and Andy White launching our recommendations, which outline our plans to help end water poverty and support millions of people who are struggling.
If you have any questions, leave a comment below and we will answer them for you.