Independent water affordability review

We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers.

In May 2021 we unveiled the raft of recommendations to emerge from our independent review of water affordability support in England and Wales. Our report set out a clear and achievable plan to lift 1.5 million households out of water poverty – and broaden support for millions more households at risk of slipping into crisis.

Affordability Review - one year on

More than a year has passed since we’ve published the findings of our independent review of water affordability of behalf of the Welsh and UK Governments – setting out a clear path to bolstering support for households that struggle to afford their water bill.

Read our one year on report