CCW Affordability Review

CCW is proud to have been asked by government to undertake an independent review of current financial support measures, and to identify opportunities to improve the help available to financially vulnerable households.

Over the last decade there has been a significant increase in the range and scope of support measures provided by water companies in England and Wales to support customers who would otherwise struggle to pay their household water and sewerage bills. However, not all households are receiving the support they need, and the Covid-19 pandemic is likely to result in increased pressure on existing schemes and available funding.

We’re about to launch a call for evidence to inform our review, and we want to hear your views on what changes need to be made to better help those households in need. We welcome and encourage all contributions from within the water sector and beyond

How to get involved

You’ll need to return your evidence to us by 15 December 2020, and email it to If you’d rather provide your evidence to us by phone, please let us know and we’ll arrange a call.

Our call for evidence document will be available to download here after our launch event on 22 October.

We look forward to hearing your views.

Watch us live

Join CCW’s Emma Clancy and Andy White, Water UK’s Christine McGourty and Matt Vaughan-Wilson of the Money Advice Trust for a live, interactive online event to hear more from them about the scope of the review.

We will be live streaming the event on this page at 11am on Thursday 22 October. Don’t worry if you miss us live, you can watch a recorded copy shortly after the event.

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