Accessibility statement

This accessibility statement applies to www.ccwater.org.uk and http://ccwater.custhelp.com/

This website is run by CCW. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Recite Me

Our website uses Recite Me which allows you to customise our website content to meet your needs. Some of the features include:

  • a screen reader
  • increase or decrease text size
  • ability to change the background, text and link colours
  • a ruler
  • a screen mask
  • a dictionary
  • a language translation tool
  • a magnifier
  • read in plain text
  • download text as an audio file

Recite Me website offers a useful guide on how these tool work.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some pages and document attachments are not written in plain English
  • live video streams do not have captions
  • PDF documents are not fully accessible to screen reader software
  • no or barely visible keyboard focus
  • there is no visible keyboard focus on the hamburger menu at 400%
  • when the search bar is extended, the grey placeholder text fails colour contrast issues.
  • users cannot tab to the news carousel ‘read more’ button using a keyboard.
  • unlabelled form fields.
  • missing ARIA element on buttons
  • empty links
  • few pages that have been translated into Welsh doesn’t have the correct language code.

Over the next year, we plan to address these issues, including significant website improvements that will make our website more accessible.

Feedback and accessibility problems

We are regularly working to improve web accessibility of this website. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email PR@ccwater.org.uk.

We’ll consider your request and get back to you in 3-5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

CCW is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

www.ccwater.org.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances’ listed below.

http://ccwater.custhelp.com/ website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Keyboard focus

Visible keyboard focus is lost after the main navigation menu and before the main page content.  This makes it hard for the user to tell where they are on the page.  This does not meet WCAG 2.1 success criterion 2.4.7 (focus visible)

Hamburger menu

When zoomed in at 400%, there is no visible keyboard focus on the hamburger menu.  This does not meet WCAG 2.1 success criterion 1.4.10 (reflow)

Colour contrast

The grey placeholder text in the search bar when expanded has poor colour contrast. This does not meet WCAG 2.1 success criterion 1.4.1 (use of colour)

Empty buttons

ARIA role=button element is empty on the homepage has no accessible name.  This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value)

Online tools

Our benefits calculator and search grant tool forms are built and hosted through third party software and embedded onto our website. We can not guarantee that this will be fully accessible. If you have any problems, please contact PR@ccwater.org.uk.

PDFs and other documents

PDF documents on our website are not accessible to screen reader software. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

Our website contains just under 3000 documents, many are historical documents.The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We’ve assessed the cost of converting existing documents to accessible PDFs and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This is because the website is managed by one individual, it would take a considerable amount of time and money to fully review and address the accessibility issues.

This mostly applies for our:

  • publications,
  • meeting minutes, papers and presentations,
  • our research and reports
  • consultations and responses.

We don’t believe this will directly impact users with disabilities accessing our services. However, we are looking to address PDFs that has information for consumers trying to access our services on our website in a more accessible way.

However, if you require an accessible version of any one of our documents please email PR@ccwater.org.uk to request it in an accessible format.

Videos

Embedded videos on this website are hosted by YouTube, a 3rd party platform which may or may not be accessible.  Videos that have been produced before 23 September 2020 are exempt from meeting the accessibility regulations. We will try to provide captions and audio descriptions on most videos after that date.

Live video streams do not have captions.  This fails WCAG 2.1 success criterion 1.24 (captions – live).  We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We plan to improve accessibility on this website by:

  • fix outstanding accessibility issues on our website,
  • using simple and clear language,
  • making pdfs more accessible where possible and/or providing an alternative format.

This statement was prepared on 23 September 2020. It was last reviewed on 1 July 2021.

www.ccwater.org.uk website was last tested on 3 July 2020. The test was carried out by Shaw Trust Accessibility Services.

http://ccwater.custhelp.com/ website was last tested on 15 September 2020. The test was carried out by Magia Consulting.