Accessibility statement

This accessibility statement applies to www.ccwater.org.uk and http://ccwater.custhelp.com/

This website is run by CCW. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • PDF documents are not fully accessible to screen reader software

Feedback and contact information

We are regularly working to improve web accessibility of this website. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email PR@ccwater.org.uk

We’ll consider your request and get back to you in 3-5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

CCW is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

www.ccwater.org.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances’ listed below.

http://ccwater.custhelp.com/ website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Headings are not marked up according to their hierarchy. This fails WCAG 2.1 1.3.1 A (Info and Relationships).

We plan to rectify headings and provide text alternatives for all images by October 2020.

Disproportionate burden

Our benefits calculator and search grant tool forms are built and hosted through third party software and embedded onto our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

If you download any of our documents and have problems accessing them please email PR@ccwater.org.uk to request it in an alternative format.

Videos

Embedded videos on this website are hosted by YouTube, a 3rd party platform which may or may not be accessible.  Videos that have been produced before 23 September 2020 are exempt from meeting the accessibility regulations. We will try to provide captions and audio descriptions on most videos after that date.

What we’re doing to improve accessibility

We plan to improve accessibility on this website by:

  • using simple and clear language,
  • making pdfs more accessible where possible and/or providing an alternative format.

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.

www.ccwater.org.uk website was last tested on 3 July 2020. The test was carried out by Shaw Trust Accessibility Services.

http://ccwater.custhelp.com/ website was last tested on 15 September 2020. The test was carried out by Magia Consulting.