Our work in the Western region is led by Senior Policy Manager, Jenny Suggate.
Jenny is an experienced water consumer advocate, having worked for CCW and its predecessors for over 20 years. Jenny is responsible for facilitating the Board set its strategic direction and develop its Forward Work Programme. She is also a key CCW contact for Defra, in order to report on CCW’s achievements for water consumers and to understand Defra’s strategic direction. During the 2014 Price Review, Jenny sat on Bristol Water and Wessex Water’s Customer Challenge Groups, as well as inputting into Bournemouth and South West Water’s research and consumer priority work. But Jenny’s Western region experience pre-dates that, with her running the Western region earlier in her career.
Local Consumer Advocates
Jenny and her team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in the Western and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in this region.
Action to end water poverty the focus of watchdog’s meeting
Published on 16th Oct 2019
The strides made by water companies towards helping more cash-strapped households stay afloat will be… Read more
Future prices and services must be acceptable to water customers
Published on 11th Apr 2019
The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat… Read more
Public meeting to hear water companies’ community plans
Published on 10th Apr 2019
Water companies will be discussing their plans to build closer ties with the communities they… Read more
Complaints to Bristol Water remain cause for concern
Published on 22nd Jan 2019
Bristol Water has more work to do to reduce the number of complaints it receives… Read more
Bristol Water faces closer scrutiny after rise in customer complaints
Published on 20th Sep 2018
A water company is facing closer scrutiny after being challenged to curb a sharp rise… Read more
Water Watchdog examines pollution-busting efforts in South West England
Published on 6th Apr 2018
Efforts to reduce pollution and improve water quality in South West England will be at… Read more