Our work in Wales is led by Senior Policy Manager, Lia Moutselou.
Lia is an experienced policy expert, environmental practitioner and consumer advocate representing water consumers through CCW over the past decade. As the lead of CCW’s liaison with Welsh Government she has a solid understanding of Welsh devolved administration and processes, whilst also understanding the UK wide legislative and policy context on the areas she works on. Lia works closely with water companies and stakeholders in Wales on a daily basis, has in the past been a CCW resilience lead and has represented consumers during three price setting cycles through the CCG process, both as a member of the groups and as an expert contributor.
Lia’s environmental law and policy background in academia and applied policy gives her a unique perspective as senior manager at CCW. She has over 16 years of experience in policy, environment and natural resources ranging from lecturing, helping develop marine and coastal policy and legislation, and influencing waste management, water and consumer related policies. Her current work at CCW focusses on affordability, water efficiency and water industry performance review.
Local Consumer Advocates
Lia and her team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in Wales and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in Wales.
3 miliwn o aelwydydd yn cael trafferth fforddio biliau dŵr er gwaetha rhagor o gymorth
Published on 31st Oct 2019
Mae 1 o bob 8 o aelwydydd yn dal i gael trafferth fforddio eu biliau…
Pwysau ar Hafren Dyfrdwy i leihau nifer uchel y cwynion
Published on 19th Sep 2019
Mae corff gwarchod y defnyddwyr wedi rhybuddio cwmni dŵr Hafren Dyfrdwy bod yn rhaid iddo…
Hafren Dyfrdwy under pressure to reduce high numbers of complaints
Published on 18th Sep 2019
Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked…
Corff gwarchod yn galw am fwy o frys wrth ymateb i broblemau cyflenwad dŵr
Published on 13th Sep 2019
Mae angen i rai cwmnïau dŵr wneud llawer mwy i amddiffyn eu cwsmeriaid yn erbyn…
Lefelau bodlonrwydd yn dal yn uchel ymhlith cwsmeriaid
Published on 17th Jul 2019
Mae cartrefi yng Nghymru yn fwy bodlon â’r gwerth am arian a’r gwasanaethau y maent…
Customer satisfaction remains high for water companies in Wales
Published on 11th Jul 2019
Households in Wales are more satisfied with the services and value they get from their…