Our work in Wales is led by Senior Policy Manager, Lia Moutselou.
Lia is an experienced policy expert, environmental practitioner and consumer advocate representing water consumers through CCW over the past decade. As the lead of CCW’s liaison with Welsh Government she has a solid understanding of Welsh devolved administration and processes, whilst also understanding the UK wide legislative and policy context on the areas she works on. Lia works closely with water companies and stakeholders in Wales on a daily basis, has in the past been a CCW resilience lead and has represented consumers during three price setting cycles through the CCG process, both as a member of the groups and as an expert contributor.
Lia’s environmental law and policy background in academia and applied policy gives her a unique perspective as senior manager at CCW. She has over 16 years of experience in policy, environment and natural resources ranging from lecturing, helping develop marine and coastal policy and legislation, and influencing waste management, water and consumer related policies. Her current work at CCW focusses on affordability, water efficiency and water industry performance review.
Lia and her team work with Consumer Advocates. They are a customer of at least one of the water companies in Wales and their work is focused on the services provided by water companies in this area. Find out more about the Consumer Advocates and who they are in Wales.
- size: 0.46MB
Switching to a meter could help dilute impact of rising water bills in Wales
Published on 6th Feb 2020
Average water and sewerage bill set to rise for Dŵr Cymru Welsh Water and Hafren…
Mae 100,000 a mwy o aelwydydd yng Nghymru yn cael cymorth parhaus gyda biliau dŵr
Published on 3rd Feb 2020
Mae dros 100,000 o aelwydydd yng Nghymru bellach yn cael cymorth parhaus gyda'u biliau dŵr…
Water services under the microscope at watchdog’s meeting
Published on 13th Dec 2019
Water companies’ abilities to plan for the future will be scrutinised when the Consumer Council…
3 miliwn o aelwydydd yn cael trafferth fforddio biliau dŵr er gwaetha rhagor o gymorth
Published on 31st Oct 2019
Mae 1 o bob 8 o aelwydydd yn dal i gael trafferth fforddio eu biliau…
Pwysau ar Hafren Dyfrdwy i leihau nifer uchel y cwynion
Published on 19th Sep 2019
Mae corff gwarchod y defnyddwyr wedi rhybuddio cwmni dŵr Hafren Dyfrdwy bod yn rhaid iddo…
Hafren Dyfrdwy under pressure to reduce high numbers of complaints
Published on 18th Sep 2019
Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked…