Our work in Wales is led by Senior Policy Manager, Lia Moutselou.
Lia is an experienced policy expert, environmental practitioner and consumer advocate representing water consumers through CCW over the past decade. As the lead of CCW’s liaison with Welsh Government she has a solid understanding of Welsh devolved administration and processes, whilst also understanding the UK wide legislative and policy context on the areas she works on. Lia works closely with water companies and stakeholders in Wales on a daily basis, has in the past been a CCW resilience lead and has represented consumers during three price setting cycles through the CCG process, both as a member of the groups and as an expert contributor.
Lia’s environmental law and policy background in academia and applied policy gives her a unique perspective as senior manager at CCW. She has over 16 years of experience in policy, environment and natural resources ranging from lecturing, helping develop marine and coastal policy and legislation, and influencing waste management, water and consumer related policies. Her current work at CCW focusses on affordability, water efficiency and water industry performance review.
Lia and her team work with Consumer Advocates. They are a customer of at least one of the water companies in Wales and their work is focused on the services provided by water companies in this area. Find out more about the Consumer Advocates and who they are in Wales.
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Water complaints rise in Wales
Published on 21st Sep 2010
The Consumer Council for Water revealed today (Tuesday 21 September) that last year complaints to…
Consumer Council for Water Wales promotes water efficiency and savings at the National Eisteddfod in Ebbw Vale.
Published on 28th Jul 2010
The Consumer Council for Water Wales will be sharing a stand at this years National…
Water watchdog wants to hear from consumers at its next meeting in Cardiff
Published on 29th Jun 2010
The Consumer Council for Water Wales is inviting members of the public to its next…
Support available for paying water bills
Published on 30th Mar 2010
For many water customers in Wales the due date for water bills is fast approaching,…
New water consumer champion ready to be ‘vocal and visible’
Published on 7th Oct 2005
The new independent consumer body - Consumer Council for Water (CCWater) - has started work…